Main Skills

Customer service - Marketing- Computer skills- Communication skills- Problem solving- Management skills- Active listening- Time management- Home inspection- Data entry- Data analysis- Contract reviews- Budgeting - Accounting/bookkeeping- Sales management

Skills/license

●Mortgage Specialist II

●State of Texas Notary

●Executed production pipeline

●MERS signature

●Loan Officer Originator

●NMLS license

●Bi-lingual English/Spanish (speak, read & write)

Education

Mansfield Business College 1984- Accounting receivable/ payable, Business Management

Dallas SER of Dallas County 1987- Office clerical, Business accounting

Dallas Court Reporting Institute 2001- Phase 1-Science court reporting ( shorthand, transcript writing) stenography, familiarity of the court system

E M P L O Y M E N T H I S T O R Y

Lockbox Clerk II- Irving Texas

Adecco Temporary (Citi Bank) government position

10/2021- 04/2022

Temp Mail Clerk/ lockbox Associate for Citi Bank. Processing government applications in a timely manner. Logistic duties for shipping seein MNX. Mailroom duties for the USPS of all incoming applications in a fast pace environment.

●Scanning apps in IMBL systems

●Data Entry 9k ksph

●Batching/processing passport applications

●Sorting applications with correct payment information

●Collecting payment in each batch

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Agent Assistant - Irving, Texas

Carnaval Auto Insurance

11/2019- 10/2021

This is an Insurance company for automobiles and homes. We did many office duties for customers like payments, copies, faxes, notary and quotes on a daily basis. Brought up the customer revenue as well as bringing up the number of customers. Business was not at its best production till my skills were met. Have many years of experience in entrepreneurship. Converted a quote to a sale.

●Collections of payments

●Notary

●CSR

●Translate paperwork and speaking with customers in Spanish

●Entrepreneurial duties

Mortgage Specialist II/ Texas Notary- Coppell, Texas

Roberthalf professionals/ JP Morgan Chase Bank, N.A.

04/2013 - 09/2017

Went from being a temporary Texas Notary to a permanent employee at JP Morgan Chase Bank. Handle daily pipeline duties for all states in the mortgage department. Reviewed and prepared documents for the Justice courts in the United States of America including Proof of Claim, Payment Change Notices, Assignment of Mortgage, Substitution of Trustee, and SOL’s. Signing authorization for MERS to do all their legal assignment documents.

●MERS signature

●Notarized all documents

●Executed documents in pipeline

●Familiarized software MSP, FORTRACS, LISA, BKFS LoanSphere, MBWS, DTS AACER and MERS signatures

●Signature authorization for U.S. legal courts

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Loan Officer/ Loan Originator - Arlington, Texas

Wells Fargo Bank

05/2011 - 09/2012

Originated loans for new homebuyers and existing buyers. Refinanced loans through for many customers who needed to refinance that same month for savings. Expedited the loan process for the underwriting department. Made necessary calls back to customer’s who weren’t interested in a loan and made the loan originate.

●Loan origination comprehension

●Customer Support

●Worked closely with Underwriting

●Start to Closing of Loan origination

●Traveled long distance

Management/Leasing/ Sales Manager- Plano, Texas

ARC Management

10/2006 - 03/2011

Sales in the mobile home industry. Monthly reports showed the increase of sales within months of training. Communities were 80 percentile when hired our communities were at 100% every month, thereafter. Executed the loan origination process from start to completion. Oversaw and organize the maintenance department on a daily basis. Traveled for training purposes. Leasing of all rental properties. Excellent communication skills in English and Spanish.

●Familiarized with software SMS, AMSI

●NMLS license and sales certificates

●Goal certificates

●Rent roll

●Monthly reports

●Cash deposits

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