professional summary

experience

education

Hiram, Maine 04041

207-***-****

W: ad4j8i@r.postjobfree.com

Staff training and development

Customer Service

Financial management

Sales strategy

Team leadership

Remote Support

System Upgrades

Network Operating Systems

IT Security Management

Hardware Configuration

Network testing

skills

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domenic

mcauliffe

d m

Gifted GM with excellent team building and leadership abilities. Delivers high-quality service and consistent business results with resourceful management of routine and complex challenges. Achieves short- and long-term objectives with successful strategic planning and performance optimization.

Skilled Computer Repair professional successful at locating and correcting software and hardware issues. Excellent command of standard and emerging security protocols. Manages new builds, repairs and updates with skill and attention to detail. Innovative IT Technician confident in handling wide-ranging hardware and software problems. Restores optimal performance in new and aging systems with thorough approach. Accomplished with desktops, laptops and mobile devices.

Autozone North Conway, New Hampshire

October 2016 - Current

GM

• Deployed solid budget control strategies to achieve revenue/profit

• Tracked trends and aligned strategies to improve business operations.

• Organized staff schedules to close gaps and maximize financial results. Roamba Irving, CA

February 2012 - January 2016

Tech Level 3

Maintained detailed documentation for system builds, configurations and support procedures.

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• Managed technical support and maintenance for company-owned mobile devices.

• Provided technical support to staff members via telephone, email, or in-person visits. Prioritized help desk requests based on urgency and business impact while maintaining excellent customer service.

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SheildTech Brownfield, Maine

August 2006 - January 2012

Security System Technician and PC Repair

Installed and maintained security systems, including access controls, alarms, and video surveillance equipment.

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• Conducted regular inspections of installed security devices to ensure proper functioning.

• Diagnosed and repaired malfunctioning security devices in timely manner.

• Tested newly installed systems thoroughly before handing them over to customer.

• Provided technical support for customers experiencing issues with their security equipment. Diploma

Fryeburg Academy, Fryeburg Maine

Associate in Science (A.S.)

SMCC, Portland Maine

Bachelor of Science (B.S.) - Engineering

Shasta College, Redding California

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