Brittany Smith

951-***-****

ad4j1x@r.postjobfree.com

OBJECTIVE

Graduate of Bryan University with an Associate in Paralegal Studies & Litigation Technologies. 5+ years experience in customer service background. Skilled in research, writing, and communication. Seeking to transition into a company where I can utilize my customer service skills and continue to learn and grow.

SUMMARY OF SKILLS

• Strong attention to detail

• Willingness to learn

• Multitasking

• Organized

• Microsoft Office

• Excel

• Communication

• Proactive

EDUCATION

March 2022 Bryan University Tempe, AZ

Associate of Arts in Paralegal Studies and Litigation Technologies GPA 3.85/4.00

EXPERIENCE

Oct. 2022- Blue Shield of California Woodland Hills, CA June 2023 Customer Care Representative

• Inbound/Outbound calls

• Eligibility

• Benefits

• Provider information

• Monthly premium billing

• Clinical and Pharmacy needs

• Prescription Formulary

• Authorization status

• Assisted with Appeals and Grievances

Feb. 2017- Amazon San Bernardino, CA

Feb. 2021 FC Associate l

• Received, stocked, and packed packages

• Fulfilled customer orders with accuracy and efficiency

• People skills

• Quality and safety checks

• Teamwork

Jan. 2013- CiCi’s Pizza Corona, CA

Dec. 2016 Manager

• Manager

• Attention to detail

• Communication

• Answered phones

• Had orders out in a timely matter

• Managed opening and closing cash drawers

• Made employees schedules

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