Administrative Assistant Information Security
Resume:
Scott Bushey
Minneapolis, MN 55418
*****.*.******@*****.***
Professional Summary
Proficient IT professional with proven experience in an Operations environment. Provided monitoring, maintenance, escalation, and resolution to an open distributed mid range environment.
Gassen Inc. January 2024 – Current
Administrative Assistant
Welcome / authenticate visitors
Manage security and communications
Direct queries and complaints to appropriate channels
Manage guest room check in/out as well as community rooms availability
Catholic Elder Care
Driver April 2023 – September 2023 (Volunteer)
Safe transport of participants to and from individual homes to the Adult Day Care Program where then would assist
in the daily activities as well as drive to and from outings in various locations throughout the city. Enjoyable
experience.
Wells Fargo
Teller I January 2022 – December 2022
Receive checks, money, debit and credit payments from clients.
Solve any issues that pertain to the transactions.
Answer all accounts and banking related inquiries.
Follow company procedures to count and manage all the funds received from customers.
Build and maintain customer relations by providing high quality services.
Use the provided systems to document all transactions conducted.
Reconcile all transactions at the end of shift.
Medical Absence
December 2019 December 2021
Wells Fargo
Information Security Engineer (Contractor) June 2019 - November 2019
Infrastructure Provisioning and Management.
Coordinating with team to mange the decommission of corporate servers and appliances. Managed the scheduling and change request creation to facilitate onsite engineers in the physical power down and sunset of hardware.
Worked with IPM Team to provision, acquire and schedule the installation of new hardware and
servers with onsite engineers at the needed data centers.
Familiar with Wells Fargo management tools used. Remedy, JIRA, @Work.
Responsible for the various request creation necessary. Cable Access Worksheets, Bench Requests,
Power Thermal Optimizations request, IP requests and requests for the removal of such.
Courier Corporate
Driver Feb 2019 - May 2019
Operator for a refrigerated long road vehicle.
Responsible for on time delivery across five state area and notation of all purchase orders and receipts.
Responsible for the loading and unloading of deliveries.
Inspection of vehicle and reporting of mechanical issues.
Keep accurate travel logs and receipts.
Optum Technology/United Health Care July 2016-Feb 2019
Systems Analyst/Linux Support Transition
Support Transition of Red Hat Enterprise Linux servers in mergers and acquisitions of technology to Optum Standard.
Red Hat Enterprise Linux administration of existing UHG as well as aquired infrasructure.
Tools Integration (Openview, HPSA, Snow, Encase) and Server Migration
Knowledge of Chef, GIT, Jenkins, Terraform, IAC process/procedure,
VMware, F5, HPSA, Control M, Release Management.
Server Checkout (Quality Assurance) process and procedure.
HP ITSM experience, Service Now and procedural needs for change management
St. Jude Medical March 2015-July 2016
Analyst/Incident Management
Incident Management, IT Tools Integration
ITRT Coordinator
Network Monitoring
Support SafeNet MobilePass for remote users using NetMotion Mobility Client
Airwatch Support for enterprise users
Assist in support of Analysts regarding general help desk inquiries from all corporate users.
Unix Administrator III October 2014-March 2015
Carlson Wagonlit Travel (contractor)
General Unix Administration duties. System patching, System health.
Unix Administrator - Global Commerce Support, Release Management Support of Code Release,
Builds, Refreshes using Chef, Git.
VMWARE support
Oncall rotation in a 24/7 schedule.
Work in conjunction with Engineering and Architecture teams to improve overall support.
Ad hoc scripting to support remediation. (primarily shell)
Unix Administrator May 2012-October 2014
Digital River
General Unix Administration duties. System patching, System health.
Unix Administrator - Global Commerce Support, Release Management Support of Code Release,
Builds, Refreshes using Chef, Git.
Control M - Job creation, scheduling, editing.
SSL Certification Support. Purchase, integration and support of client store implementations.
F5 /Bigip Administration.
VMWARE support
Oncall rotation in a 24/7 schedule.
Experience with Splunk, Nagios, Zabbix, and in house developed monitoring tools.
Work in conjunction with Engineering and Architecture teams to improve overall support.
Ad hoc scripting to support remediation. (primarily shell)
Systems Engineer II June 2009 April 2012
Northrop Grumman (Contractor USPS)
Incident management for on-site and remote administration and integrates monitoring information from
Windows, Solaris, Linux, and zLinux systems, services and applications to maintain operations.
Participate in weekend maintenance and patching of distributed systems.
Performs tests and implements hardware and software, adds, changes, backup and restoration functions.
Full support of usps.com
Knowledge of BMC tools, Impact Manager, Explorer as well as Tivoli products.
Operator/Analyst March 2008 March 2009
U.S. Bank, St. Paul, MN
Monitor/Resolution of nationwide branch servers.
F5 Administration of Wintel Environment
Commerce support for usbank.com
Monitoring/Administration across Windows Distributed Server Platform
First level response for monitor/troubleshoot of nationwide online environment.
Experience with vendor procedures involving; Filenet, StorageTek, Hitachi, IBM, HP, and others.
Track/Order of all incoming/outgoing hardware for repair nationwide.
Experience with Weekend System Maintenance/patching procedures across Operations environment.
Operator/Systems Analyst October 2006 - February 2008
Bank of America, Dallas, TX
Level One & Two Unix Support for HP-UX & Solaris Platform
Monitor and maintain production filesystems on midrange Solaris, HP-UX, AIX servers functioned for online banking, batch processing, and VRU/Call Center Systems.
Assigned document coordinator responsible for; maintaining accurate procedural documentation and creating, editing, reviewing, and submitting for final approval all new changes to systems operations documentation pertaining to card midrange server functions
Monitor Wintel distributed server environment including documentation and escalation to appropriate support groups.
Experience with key support groups including; J2EE, System Engineering, Production Support, NOC, Application Support Groups, Developers, DBA.
Experience with mainframe IPL procedures, exposure to card batch processing, WTX(wire transfer)
procedures, Tandem, BASE24, ATM Support.
Practical Knowledge of Tivoli, Peregrine, F5, TSO, ISPF, Formula, BMC Patrol, Candle Monitoring.
Operator 2004-2006
OAO Technology, Minneapolis, MN
Monitor and rotate tape libraries, manage off site rotation of back up media.
Monitor and run jobs for print mainframe, break down associated reports.
Run weekly, bi-weekly, monthly payroll print.
Contact point for all incoming vendors.
Education and Training
Brown College
Bachelors of Science (Information Technology)
2004-2006
Brown College Mendota Heights, MN
Associates of Applied Sciences (Information Technology)
2001-2003
Brown College Mendota Heights, MN
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