HARRY FETCH

CONCIERGE

CONTACT

Seattle, WA

206-***-****

ad4ixt@r.postjobfree.com

PROFILE

Dedicated and personable Concierge with a proven track record of delivering exceptional customer service. Adept at managing front desk operations, ensuring security, and providing residents with a welcoming and secure living environment. Seeking an opportunity to contribute my skills and commitment to resident satisfaction in a dynamic setting.

KEY SKILLS

Exceptional customer service

Front desk management

Security surveillance

Package handling

Emergency response

Parking logistics

Excellent communication

Detail-oriented

Proactive problem-solving

Team collaboration

EXPERIENCE

CONCIERGE • 2014 – November 2023

Escala Condominium (Columbia Hospitality) • Seattle, WA

• Greet and assist residents and visitors, responding promptly to inquiries and concerns with a professional and courteous demeanor.

• Efficiently managed front desk operations, including answering phones, handling mail, and overseeing credentials for residents and guests, ensuring a seamless process.

• Handle the reception and distribution of packages, maintaining accurate logs for timely deliveries to designated residents and tenants.

• Maintain the cleanliness and organization of the lobby, creating a welcoming environment for residents and guests.

• Monitor security cameras, promptly reporting any suspicious activity or safety hazards to management, ensuring a secure living environment.

• Respond adeptly to emergencies, such as fire alarms or medical incidents, following established procedures to safeguard the well-being of residents and guests.

• Manage parking logistics, guaranteeing appropriate access for residents and guests, while ensuring all vehicles are registered and accounted for.

• Provide personalized delivery services, including packages, newspapers, and laundry, ensuring residents receive items promptly and reliably. CONCIERGE • 1999 - 2014

Cruise Terminals (Columbia Hospitality) • Seattle, WA

• Successfully executed the opening of all cruise ship terminals.

• Helped establish the entire concierge division.

• Ensured guests' needs were met by proactively providing assistance.

• Facilitated reservations for guests, whether for transportation, dining, etc.

• Oversaw the logistics of luggage storage.

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