Customer Service General Manager
Resume:
Dornesha Turner
Stone Mountain, GA 30088
******.********@*****.***
Over fifteen years of customer service experience including credits and cash handling; Proficient in many software
applications including Microsoft Word, PowerPoint, and Excel; Effective communication and time management skills;
Resourceful as well as dependable; Thorough and committed to conscientious professionalism; Adaptable and
flexible to change in any work environment
WORK EXPERIENCE
The Cheesecake Factory - Atlanta, GA
Server/Classroom Facilitator
March 2017 — present
Aimed to achieve complete customer satisfaction
Provided top-of-the-line customer service to all patrons
Maintains full knowledge of menus and recipes
Works efficiently and steadily in a fast-paced environment
Promptly and efficiently handles cash and credit card transactions
Princess T Hair Dezins— Atlanta, GA
Owner/General Manager
August 1999- present
Remained punctual and reliable at all times
Assess customer needs and give advice about hair style and color options.
Sanitize tools, restock supplies and clean the entire salon.
Formulate policies and procedures to ensure the success of the business
Manage logistical procedures to include purchasing materials and supplies
Assisted clients with special needs and served as a source of support
Top Golf —Atlanta, GA
Bay Host/ Event Ambassador
November 2015-2017,
Authorize financial actions
Negotiate contracts with clients and service providers
Create marketing materials for services and events
Remained calm and professional during high-stress situations
Perform human resources activities
Education & Specialized Training
Sacramento City College (1997- 1999)
Cosmetology Certification
State of California Licensed Cosmetologist
Sacramento City College (2011- 2012)
Coursework towards an Associate in Arts degree in Family and Consumer Science with a concentration in Culinary
Arts
Contact this candidate