Dornesha Turner

**** ******** ********

Stone Mountain, GA 30088

770-***-****

ad4iwh@r.postjobfree.com

Over fifteen years of customer service experience including credits and cash handling; Proficient in many software

applications including Microsoft Word, PowerPoint, and Excel; Effective communication and time management skills;

Resourceful as well as dependable; Thorough and committed to conscientious professionalism; Adaptable and

flexible to change in any work environment

WORK EXPERIENCE

The Cheesecake Factory - Atlanta, GA

Server/Classroom Facilitator

March 2017 — present

Aimed to achieve complete customer satisfaction

Provided top-of-the-line customer service to all patrons

Maintains full knowledge of menus and recipes

Works efficiently and steadily in a fast-paced environment

Promptly and efficiently handles cash and credit card transactions

Princess T Hair Dezins— Atlanta, GA

Owner/General Manager

August 1999- present

Remained punctual and reliable at all times

Assess customer needs and give advice about hair style and color options.

Sanitize tools, restock supplies and clean the entire salon.

Formulate policies and procedures to ensure the success of the business

Manage logistical procedures to include purchasing materials and supplies

Assisted clients with special needs and served as a source of support

Top Golf —Atlanta, GA

Bay Host/ Event Ambassador

November 2015-2017,

Authorize financial actions

Negotiate contracts with clients and service providers

Create marketing materials for services and events

Remained calm and professional during high-stress situations

Perform human resources activities

Education & Specialized Training

Sacramento City College (1997- 1999)

Cosmetology Certification

State of California Licensed Cosmetologist

Sacramento City College (2011- 2012)

Coursework towards an Associate in Arts degree in Family and Consumer Science with a concentration in Culinary

Arts

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