Customer Service Care

LENGA

ABIATAR

PROFILE

I am dedicated and

hardworking individual with

the internal drive to deliver

excellence. I consider myself

as a tactical team builder

with a strong back ground in

training and team

development. I am a highly

ambitious individual and

excellent at juggling multiple

tasks with a broad industry

experience.

CONTACT

PHONE:

+264*********

EMAIL:

************@*****.***

SKILLS

• Self-discipline

• Great communication

skills.

• Problem solving skills

• Self-motivated

• Able to learn and

adapt quickly

• Team Player

EDUCATION

Namibia University of Science

and Technology

2016 - 2019

Bachelor Degree in Computer

Science (Communication

Networks)

WORK EXPERIENCE

Telecom PTY LTD – Customer Care Agent

01/10/2018-30/09/2020

Duties:

• Logging and following up of Trouble Tickets on CRM.

• Identify and resolve customer complaints using applicable software.

• Respond to customer calls and emails, and provide feedback on queries.

• Informing clients by explaining procedures, answering questions and providing correct information.

• Provide customers with information on company’s

products or services.

• Troubleshooting technical queries with clients online. REFERENCES

Nasimane Ekandjo

Lecturer (NUST)

Contact No:

+264*********

Ekandjo Selma

Customer care

agent (Telecom)

Contact No:

+264*********

Nahole Lettie

FNB Forex

Consultant

Contact No:

+264*********

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