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LAURA PLUMLEY HIBBARD

ad4iql@r.postjobfree.com 626-***-**** Huntington Beach, CA 92649 Skilled Full Service Shopper competent in handling high volumes of both listed and pre-organized orders. Carefully managing deliveries and optimizing routes. Dedicated to achieving strong customer satisfaction scores and repeat business.

Dedicated Customer Service Expert well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring Six years of experience to dynamic new position. Relationship building with customers and coworkers alike

Excellent communication and problem solving skills Ability to work under high pressure situations and deadlines

Trustworthy in compliance and following company

policies.

Heavy Lifting

Attention to Detail

Verifying Order Accuracy

Prioritizing Orders

Upbeat and Outgoing Attitude

Planning and Organization

Instacart through DoorDash Glendora,

CA

Full Service Shopper/Delivery Specialist

10/2019 - 06/2022

Performed grocery shopping for customers according to their specified list of items and personal needs.

Organized and packed groceries in bags or boxes for easy transport, including hot bags and coolers to assure keeping items at the correct temperature to assure items from melting or spoiling. Building strong, trusting and reliable relationships with customers and store personnel, including management to aid in resolving issues and locating specific items on the customer's list.

Saucey through DoorDash Glendora, CA

Full Service Shopper/Delivery Driver

10/2019 - 06/2022

Performed grocery shopping for customers according to their specified list of items and personal needs.

Organized and packed groceries in bags or boxes for easy transportation. Always checking and scanning Government approved ID's for all customers receiving alcohol and tobacco, no matter the age they may appear.

DoorDash Glendora, CA

Full Service Shopper

04/2018 - 06/2022

Performed grocery shopping for customers according to their specified list of items and personal needs.

Organized and packed groceries in bags or boxes for easy transport, including the use of Hot Bags and Ice Chests.

Building strong communication skills with store employees and management to aid in finding items that haven't been stocked. Building trusting relationships with customers.

Postmates Glendora, CA Provided excellent customer service by answering inquiries about products Summary

Skills

Experience

Delivery Driver/Grocery Shopper

11/2018 - 03/2021

or services being delivered while staying in constant contact to assure the customer is always aware of the status of their delivery, including an accurate delivery window and resolving issues regarding out of stock items.

Transported and safely delivered items to prevent damage or loss. Navigated routes with relevant map programs and GPS systems. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Salon VIP Day Spa San Dimas, CA

Licensed Esthetician

08/2008 - 11/2013

Provided customized skin care treatments, permanent makeup, and waxing to clients based on their individual skin type and needs. Carried and sold Professional skincare products and replenished stock regularly.

Richard Hibbard Chevrolet Claremont,

CA

Finance Manager

08/2000 - 06/2007

Provided excellent customer service throughout the entire car buying process to ensure the customer has the best experience possible. Prepared financial documents, lease and loan contracts, as well as DMV forms and transfers while following all applicable state laws. Assisted in the development of internal controls to protect company assets. Esthetician School Tustin, CA

Esthetician License in Skin Care

06/2003

Edison High School Huntington Beach, CA

High School Diploma

06/1991

Goldenwest Junior College Huntington Beach, CA

Some College (No Degree) in Psychology

Education and Training

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