Desktop Support Engineer
Resume:
Faizal Khan
System Engineer
Mobile: +974-******** E-mail: *************@*****.***
Computer Engineering graduate with certification in Microsoft, well trained, holding 10+ years of relevant industry experience seeks full time employment within challenging work environment. Possess competency in Network development, ERP, RDBMS, SQL server and Server/System support. Have sound knowledge in Azure technology. Specialized in Firewall Changes, VLAN changes and Network monitoring, Windows Server, desktop Management and File Server back. Excel in team collaboration and solution brainstorming with exceptionally strong sense of aesthetics and attention to detail. Demonstrated ability to multitask and set priorities with strong communication, planning, analytical, problem solving, and time management skills.
STRENGTHS
Previously worked as IT Specialist
Familiar with IT/Network specific tools & utilities
Up-to-date knowledge of technologies
Performs excellently under work pressure
Good analytical skills with keen eye for details
Ability to work independently or in a team
Adaptable to changing business scenarios
Self-starter-quick learner-energetic team player
Bachelor of Engineering in Computer Engineering (71%) 2008
Anna University, Chennai, India
Diploma Course in Computer Engineer (DCE) 2005
Kamaraj Polytechnic, Nagercoil, India
Certified in Microsoft Azure Administrator
Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft Certified Microsoft Security, Compliance, and Identity Fundamentals
Microsoft 365 Certified: Teams Administrator Associate
Microsoft 365 Certified: Fundamentals
Microsoft Certified: Azure Fundamentals
Microsoft Certified Professional (MCP)
ITIL v3 FOUNDATION
Server OS
:
Windows server 2003/Windows server 2008
Operating Systems
:
Windows 10, Windows 11
Software
:
HTML, Photoshop
Mail Server &Clients
:
MS Office Outlook, Office 365
Configuration
:
DHCP,ADS,DNS
Remote tools
:
VNC, MS Teams, Live Meeting
Performance Award (HCL Technologies for the year of 2010 – 2011- For Providing Support to MOM Project).
Displayed abilities in handling problems as opportunities and dealing with difficult challenges.
Carried out career growth by using the knowledge gained from previous experiences and by upholding dedication and commitment in work profile.
Recognized as a quick learner who can easily understand and adapt company processes.
IT Engineer, Hamad Medical Corp Oct 2013 - Till Date
Taken part of the implementation of Cerner systems in Hamad Medical
Corporation, Qatar Government
Team Leadership: Proven ability to lead, motivate and develop highly efficient IT service teams
IT Analysis: Advanced skills in identifying, diagnosing and solving complex IT issues.
Problem Resolution: Skilled in quickly resolving customer inquiries and technical issues.
Service Desk Management: Experienced in managing IT service desk operations, including incident management, problem resolution and user support.
Vendor Relations: Well-versed in maintaining positive relationships with vendors and vendors’ representatives.
Quality Assurance: Demonstrated skills in ensuring quality control and customer satisfaction.
Communication: Excellent verbal and written communication skills.
Technical Proficiencies: MS Office Suite, Active Directory, Windows OS, Mac OS, Microsoft Exchange, Remote Desktop, VMWare, Citrix, VPN.
Lead a team of 8 IT service desk support staff to provide high-quality customer service and IT solutions.
Monitor and document incidents and requests, ensuring customer satisfaction and quality control.
Develop and implement IT service desk processes and procedures to improve customer service and team efficiency.
Manage IT service desk operations, including incident and problem management, user support and vendor relations.
Monitor and review customer feedback to identify areas for improvement and implement corrective action.
Analyze complex customer requests to provide effective technical solutions.
Train and mentor team members to ensure best practices and high standards of customer service.
IT Support Engineer, SV Systems, India Apr 2011 - Aug 2013
VPN Remote access and support remote users in more than 10 countries (India, United States, United Kingdom, Russia, Poland, China Japan, Korea, Germany, Sweden)
Experience in Summit Ticketing Tool ITSM development.
Responsible for monitoring the installation of networks and associated components
Creation of new users on Network, Database, Email addresses and ensuring deactivation of same when users leave. Provide reports, supporting documentation and other necessary information to the management.
Microsoft Exchange Server Administration and Support for mails – Monitor storage capacity for mailboxes, Create, Delete Users, Advise users, Setup archiving for mails.
Managing Windows / Network Servers, SQL/Database, Message Mirror, Mail Marshal, ERP Server.
Installation & configuration of ADS, DNS and DHCP servers.
Desktop Support Engineer, HCL Infosystems Ltd, Chennai, India
May 2009 – Mar 2011
Installing, supporting and maintaining new server hardware and software infrastructure;
Managing email, anti-spam and virus protection;
Setting up user accounts, permissions and passwords;
Monitoring network usage;
Ensuring the most cost-effective and efficient use of servers;
Suggesting and providing IT solutions to business and management problems;
Ensuring that all IT equipment complies with industry standards;
IT Engineer
Deploying VMs into virtual networks
Configuring VM for optimum cost, performance, and security
Backing up VMs and potentially providing failover recovery
Handled the tasks of maintaining and monitoring data center facilities and equipment to meet 100% SLA uptime standards.
Securing data against unauthorized access
Backing up data and making it efficient to restore when needed
IT Engineer
Installing, supporting and maintaining new server hardware and software infrastructure;
Managing email, anti-spam and virus protection;
Setting up user accounts, permissions and passwords;
Monitoring network usage;
Ensuring that all IT equipment complies with industry standards;
Analyzing and resolving faults, ranging from a major system crash to a forgotten password;
Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet;
Working closely with other departments/organizations and collaborating with other IT staff;
Planning and implementing future IT developments and undertaking project work;
Managing the website and keeping internal networks running;
Monitoring the use of the web by employees.
Hamad Medical Corp
IT Engineer to All users in Clinical Teams.
HCL Technologies Ltd
Providing support of IT Hardware and Infrastructures. Ability to diagnose and fix the user related problems in Laptops, PC – Desktop, Printers, updating antivirus software packages and Server related troubleshooting.
Nationality
:
Indian
Marital Status
:
Married
Expected Salary
:
Negotiable
Religion
:
Islam
Passport No
:
S7666552(Expire 2028)
Languages
:
English, Tamil, Malayalam, Arabic (read &write)
1.Mano IT Manager(**********@*****.**)
Qualifications
Certifications
IT Proficiency
Achievements
Work Experience
Areas of Expertise
Projects Handled
Personal Details
References
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