GABRIEL DELGADO

*** **** **. ****** ** ***** · 915-***-****

ad4iou@r.postjobfree.com

EXPERIENCE

MARCH 2019 – MAY 2020

DRIVER ENGLISH AND SPANISH, uber

Ensure the safety of all riders. Pick up patrons and greet them when they enter your vehicle. Provide a safe place for your riders to be picked up and dropped off. Provide a safe driving experience for your riders and get them to their destinations

JUNE 2021 – DECEMBER 2021

CSR BILINGUAL PRODUCT SPECIALIST, hgs

My job is to provide excellent customer service to the customers that receive services from Grande communications, RCN and Wave cable. I assist the customer in any way they need help regarding their account. From billing to troubleshooting the internet and cable connection. Setting up technician visits and setting up new services.

JANUARY 2022 – PRESENT

COMPUTER OPERATOR II, GENERAL dYNAMICS INFORMATION TECHNOLOGY

My job Is to provide Day to Day IT support for all Veteran Affairs employees-which includes: Identifying, evaluating, and prioritizing end-user issues to ensure that inquiries are resolved. Break/fix support for any and all devices Provide off hour remote support Troubleshooting and escalation of issues Work closely with other Assignment Groups to resolve all issues Resolve advanced technical problems Diagnosing, identifying, isolating, and analyzing problem utilizing historical ticket data Routing calls to product line specialists, application, or system support specialists, as required Maintaining and updating sensitive records and tracking databases. I currently have Secret clearance for this Position.

EDUCATION

JULY 2015

HIGH SCHOOL DIPLOMA, canutillo

I was exempt from taking any language credits because at 15years I passed the college credit Spanish test with a 98.88%

JANUARY 2024

ASSOCIATE IN IT CYBER SECURITY, el paso community college

Need 2 more classes to graduate, took data entry in college as required for my major.

SKILLS

Fast Learner

Punctual

Provides Good Communication

Professionalism

Great Customer Service

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