General Manager Customer Service

JANNA MANGRUM

**** ****** **** ** ******** AL ***34

*****************@*****.***

256-***-****

Skills Summary

I have worked in the restaurant setting for more than 25 years. I bring experience to the table and will always strive to be the best at whatever capacity I am trusted with.

Expectations

I would like to work for a company that will appreciate what I bring to a business. I am dedicated and loyal to the brand that gives me the opportunity.

Experience

Jacks Family Restaurants

Assistant Manager/GM trainee

Working along side the General Management to learn the standards and expectations of the company. I have been responsible for daily deployments, scheduling, inventory, keeping daily, weekly and monthly records. Responsible for counting money and making daily deposits as well as validating and recording deposits etc.

Working to know everyday operations and expectations for the company as well ADHD and local government regulations.

Ironman Pizza dba Papa Johns

General Manager June 2021 to September 2022

Worked to bring store back to the standards that are expected within the company as well as with ADHD

JACKS FAMILY RESTAURANT

Assistant Manager March 2021 to June 21

Worked alongside the training General Manager to uphold cleaning and training standards per company expectations. Also made deposits, set deployments, helped with scheduling and week ending. I worked open and closing shifts and had a great relationship with the other managers and crew.

PJ United dba Papa Johns

Training General Manager March 1999 to March 2021

Took care of training any manager that would be working in this area. Trained 20+ successful managers through my tenure. Upheld all standards per ADHD and Papa Johns corporate expectations. I was responsible for hiring and termination of employees, training and records. I counted inventory, made deposits, scheduling and working side by side to show them how to work smarter.

Made “Million Dollar” sales status for three years.

I have brought the store I am working in at this time to a positive sales comp for the last 24 weeks averaging 10-15% sales comp on PSA.

Education

University of North Alabama

1980 to 1984

Elementary Education

Columbia State Community College

1988-1990

Nursing School and General Studies

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