Jessica Brown

Keyholder/Shift Manager - Cookout

Knoxville, TN 37909

ad4inb@r.postjobfree.com

+1-865-***-****

To find new opportunities to express my passion and dedication to.

#readytowork

Work Experience

Independent Contractor

DoorDash - Knoxville, TN

February 2023 to Present

I have been a top dasher for a year, meaning my customer rating has maintained 4.5 stars or above, my acceptance rating is 90% or above, and I make over 100 deliveries a month. My job requires pickup and delivery, communication with vendors and customers about drop offs, unavailable items, and order updates. Along with food, I have delivered everything from tires & auto parts to pet care items.

Office Administrator

Funderburk Electrical Service - Knoxville, TN

September 2022 to February 2023

Organized office events/calendar/work dinners

Supervised and Organized fundraiser with local nonprofit Screened applicants/ held orientation

Arranged meetings

Accepted payments

Kept records/data entry for vehicle maintenance using Excel spreadsheets Created panel board schedules

Greeted clients and vendors and managed phones

Loan Processor

VRG - Knoxville, TN

December 2020 to February 2022

Processed loans for citizens around the United States Keyholder/Shift Manager

Cookout - Knoxville, TN

June 2015 to October 2020

Handle paperwork, a crew of 15-30 employees, and all money/deposits for a 25-50k a week store, in a fast paced setting. I was promoted to a salary manager due to being part of the team, to have the highest store recovery percentage in the company.

Social Media Manager

The West family - Knoxville, TN

June 2017 to September 2019

analyzing engagement data

identifying trends in customer interactions planning digital campaigns Creating interactive stories and content that boosted online following for multiple businesses at a time Communicating with owners, managers, and marketing team Combining staging, photography, and creative writing along with customer/viewer data to create a cohesive brand presence on multiple platforms

Host and retail

Cracker Barrel - Crossville, TN

July 2014 to August 2014

Greeted and seated customers, and stocked/rotated retail area. Assistant Manager

Bledsoe County Senior Center

January 2012 to July 2013

Handling paperwork, cash transactions, and organizing local events Education

Associate in Business

University of Tennessee - Knoxville, TN

2013 to 2015

Skills

• PR

• ADVERTISING

• Key Holder

• Shift Supervisor

• Team Member

• Microsoft Word,Excell and Powerpoint (6 years)

• Food Service

• Food Safety

• POS

• Food Preparation

• Host/Hostess

• Assistant Manager Experience

• Barista Experience

• Store Management Experience

• Management

• Cash Handling

• Customer service

• Cash handling

• Shift management

• Negotiation

• Marketing

• Analysis skills

• Data collection

• POS

• Supervising experience

• Sales

• Hospitality

Assessments

Administrative assistant/receptionist — Proficient March 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

March 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

January 2020

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

January 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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