Store Manager Customer Service

Manager Professional

Seasoned manager professional with extensive experience in achieving and exceeding store goals, as well as customer and employee satisfaction. Known for strong work ethic and motivational skills. Seeking new role within a successful and progressive company where my diverse background can be utilized and encouraged. Skills

Experience

Follett Higher Education 2015–2023

Store Manager, Cal Poly Mustang Shop 2017-2023 San Luis Obispo, CA

Exceeded LY sales in 2018- +45%, 2021- +96%, 2022- +53%

Slashed inventory shrink percentage from .74% to -0.05% in 2019 by improving shipment/receiving and ticketing standards

Store ranked #50 in company based on GM sales of $1.3 million in 2018 Assistant Store Manager, Laney College Bookstore 2016-2017 Oakland, CA

Successfully reset all quarterly planograms to increase sales in school supplies and convenience departments

Promoted and transferred to Cal Poly Mustang Shop Store Manager Assistant Store Manager, CCSF Bookstores 2015-2016 San Francisco, CA

Successfully managed 5 satellite bookstores by possessing cohesive relationships with textbook manager and store director on inter-store transfers, textbook returns, fulfilling online orders.

Placed 2nd place in sales vs budget, achieved 2nd place for operating income %, and 4th place in GM% for region in 2016

USS Hornet Museum 2013–2015

Assistant Store Manager Alameda, CA

Increased sales volume by 3% in 2013 by driving sales during museum special events Katerina Moreno San Leandro, CA 94577

phone 510-***-****

email ******@*****.***

Inventory Specialist

E-Commerce Fulfillment

Shipment Processing

Account Billing

Employee Training/Development

Staff Scheduling

Payroll Processing

Store Operations

POS Systems Expert

Floor set design Expert

Visual Merchandising

Strong Client Relations

Merchandise Replenishment Buying

Product development

Achieved highest sales day ($23,000 on 7/26/14) during Buzz Aldrin book event. Cosmo Prof 2011–2013

Store Manager San Mateo, CA

Successfully opened newest wholesale beauty supply store in the Peninsula/San Jose district in 2011

Exceeded monthly sales quotas for 2012 by driving sales and managing stock levels

Achieved .05% in inventory shrink by efficient receiving standards in 2012 Sunglass Hut 2010–2011

Store Manager San Francisco, CA

Won 2 sales contests by making sales plan in 2010.

Increased polarized sunglasses sales by 40% during tenure as Polarized Captain for region in 2011.

Tie Rack- SFO Airport 2007-2009

Store Manager San Francisco,CA

• Beat LY sales in 2008 by 20% by providing excellent customer service to all domestic and international travelers

• Developed strong business relationships with airport management staff and other retail vendors

Education

Cal Poly University, San Luis Obispo

B.S. Science; completed 3 years of coursework in Fashion Merchandising and Business Administration

Allan Hancock College, Santa Maria

Associate of Science Degree in Business Administration; Associate of Science Degree in Retail Merchandising

Volunteer

Picking up trash in my neighborhood and during community clean ups

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