Michael Lemanski ad4imt@r.postjobfree.com • 805-***-****

Technical Documentation Manager Principal Technical Writer LinkedIn Profile • Portfolio • San Ramon, CA, 94582

Accomplished technical communications professional with a track record in leading documentation strategies. Proficient in crafting high-quality technical content across diverse domains, including AI/ML, digital payments, Open Banking, OTC trading platforms, and enterprise mobility management. Expertise in application software development, ITIL and SDLC process engineering, and network security (SOC2), spanning from fully on-prem to cloud-hosted SaaS/PaaS infrastructures. Skilled in managing diverse information architectures, ensuring industry compliance. Recognized for excellence in simplifying intricate technical concepts into accessible multimedia content.

Areas of Expertise

Technical Writing/Illustrations/Publications

Standards Development & Documentation

Content Development & Management

Troubleshooting & Technical Support

Project Management/Scrum Master

Cross-functional Team Leadership

Technical Staff Administration

Value Engineering (make/buy)

Wireframing & Web Design

Workflow Development

Software Test & QA

Documentation Engineering

Professional Experience

Engineering Lead - Documentation TruEra, Inc. – Redwood City, CA April 2022 – Present

Collaborated on the LLM observability initiative, contributing to the advancement of retrieval-augmented generation (RAG) and development of innovative agents utilizing langchain, llama index, and custom frameworks for enhanced performance/functionality.

Awarded the 2023 AI Breakthrough Award for Best AI Quality Management Solution by spearheading multimedia documentation efforts for TruEra's AI/ML diagnostics platform, facilitating enhanced scalability and real-time monitoring capabilities.

Led shift in documentation focus from single-box, on-premises architecture to global SaaS model, improving usability and adoption.

Accelerated documentation release velocity from quarterly to semi-monthly via new integrated GitHub-Azure DevOps framework, facilitating event-triggered docs deployment.

Designed and created all public-facing product technical documentation for three distinct products from inception.

Established a Jira-automated review-approve process for new/changed doc content, increasing efficiency and accuracy.

Senior Manager – Technical Publications Token, Ltd. (dba Token.io) – San Francisco, CA October 2019 — April 2022

Recognized finalist in the European Fintech Association Excellence Awards for Documentation and Support, 2020.

Automated deployment of documentation, synchronizing MadCap Flare SDK and API doc updates with Atlassian Bamboo release pipeline.

Led revision of Open Banking APIs to ensure compliance with PCI DSS, OBIE, and PSD2 standards.

Fully documented a comprehensive REST API and dashboard for third-party developer onboarding and eIDAS/NCA license management.

Continuously improved SDK documentation to accommodate a Java, JS, and C# bank developer audience.

Expanded white-labeling documentation services for 65 major UK/European banks, as well as API resellers Mastercard and HSBC.

Helped establish relationships with 2600 EU banks, including BNP Paribas, N26, Sparkassen, ABN-AMRO, Deutsche, Cooperative, and Lloyds.

Led conversion of existing documentation from Slate MD to MadCap Flare for greatly improved accessibility and readability, increasing throughput productivity, all while reducing total technical writing staff by 50%.

Drove deployment of PCI-compliant REST API documentation in record time (under 4 months) with automated white-label processing at scale for 2600 banks.

Boosted customer satisfaction by redesigning content discoverability, resulting in a 75% reduction in customer support tickets.

Principal Technical Writer Samsung Research America – Mountain View, CA November 2015 — October 2019

Reduced tech pubs staff by 40% while significantly enhancing documentation productivity and throughput.

Published blogs on NFC- and MST technologies at point-of-sale, biometric authentication, and digitized personal identification/membership.

Received SRA’s Q1-2019 Star Award for contributions to research excellence and advancing the field of mobile payments.

Transitioned outdated file-sharing platform content to SharePoint for improved internal engineering communication.

Proposed and championed QR coding of DL and SSA credentials, insurance details, and tokenized public transport payments at entry points.

Automated conversion from LaTeX to native XML/HTML constructs, replacing MS Word PDF web publishing practice for greatly improved doc update efficiency and optimized search.

Actively participated in PCI, EMV, and W3C committees to develop COF/short-cryptogram transaction standards.

Redesigned information architecture and Perforce repository structure for simplified topical access.

Served as editor-in-chief on proprietary research papers and viability proposals presented to executive management.

Spearheaded partnerships with key payment gateways, entailing strategic refactoring of SPay SDK documentation.

Published 15 industry-recognized white papers on mobile payments security and fraud prevention, elevating industry standards.

Transitioned all content management functions to MadCap Flare, significantly streamlining processes/improving efficiency in documentation management.

Technical Lead – Standards Compliance and Documentation Good Technology – Sunnyvale, CA July 2012 — November 2015

Secured FIPS encryption and Common Criteria certification with documentation of Secure SDLC methods and procedures.

Aligned engineering policies with ITIL/SMS standards (ISO/IEC 27000) for enhanced efficiency, risk management, and compliance.

Produced IT Engineering’s inaugural ITIL 2011 feature catalog/data dictionary for optimized standardization/continuous improvement.

Unified Agile concepts/terminology internally, fostering a security testing culture across global development and support centers.

Transformed Secure SDLC best practices into engineering directives, encompassing onboarding, security training, and source control.

Developed an external-facing documentation style guide and led a technical writing team of three.

Enhanced incident management and system availability from 95.2% to 99.8% by updating and upgrading ITSM practices.

Helped the company attain FIPS, CC, and SOC certifications based on Secure SDLC policies, measurably enhancing company credibility.

Reduced customer support tickets by 30% YoY with adoption of MadCap Flare.

Directed standardized Agile process documentation, coordinating company-wide adoption, resulting in streamlined engineering practices.

Senior Solutions Manager York Productions, Inc. – Studio City, CA April 2004 — July 2012

Enhanced media delivery for studios through adaptive Codec compression using JSP, XML, PHP, ColdFusion Server, and CFML/CFScript.

Designed and implemented solutions for TV, film, concert, and recording website development, catalyzing integration and support.

Led project management initiatives for video-post and web hosting, facilitating efficient content delivery from third-party producers.

Cultivated partnerships with Universal Studios, Disney, Lionsgate, Millennium Films, and DreamWorks SKG for collaborative success.

Additional Experience

Director, Technical Publications – Thomson Reuters Palo Alto, CA

Lead Technical Writer – TIBCO Finance Technology Palo Alto, CA

Senior Business Analyst – City National Bank Beverly Hills, CA

Lead Business Analyst – Kubota Finance Corporation Torrance, CA

Project Manager – Toyota Motor Sales/Lexus Division Torrance, CA

Project Manager – Chase Manhattan Bank/Metrotech Brooklyn, NY

Project Manager – Chemical Bank New York, NY

Sr. Business Advisor – US Dept of Commerce San Francisco, CA

Founder and Principal Consultant – Graphcom Corporation San Juan Capistrano, CA

Education & Certifications

Master of Arts – Communication Georgetown University

Bachelor of Science in Electrical and Computer Engineering University of Colorado, Boulder

Microsoft Office (MSO) Specialist – Word, PowerPoint, Excel, Visio, Publisher

Project Management Professional (PMI)

Mad Advanced Developer (MAD)

Adobe Certified Professional – InDesign, Dreamweaver, Photoshop

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