KATHERINE WORDEN

Phoenix, AZ ***** 480-***-**** ad4ilu@r.postjobfree.com

Summary

Personable and dedicated Customer Service Representative with extensive, varied experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients and co-workers. Motivated to maintain customer satisfaction and contribute to company success. Hardworking employee with multi-tasking and time management abilities.

Skills

Microsoft Office Suites- above average knowledge, type 50 WPM, adapt to new software readily, accurate data entry, customer account management, calm and professional under pressure, assure customer data confidentiality, multi-tasker, able to prioritize and create customer written communication, payment resolution, upbeat and positive personality, office equipment proficiency, familiar with escrow, automobile and banking documents.

Experience

Weststar Pacific Mortgage, Phoenix 06/20/2023 to 02/28/2024

Receptionist, Loan Servicing Agency

Answered a busy multi-line telephone providing payment information, loan amounts, due dates, account status, etc. Date stamped and receipted walk-in borrower payments. Logged in, created new loan servicing packages advising the accounting department if there were missing or incorrect documents provided. Date stamped and distributed incoming mail. Posted out-going daily mail, operated multi-functional folding machine for mass mailings. Communicated with escrow agents and insurance companies to assure the lender that the property was kept properly insured, posted this correspondence in the Tickler file and sent via e-mail status reports to borrower, lender and agent.

Nursing Assistant (Brother passed) 02/29/2023 to 06/19/2023

Arizona Department of Transportation, Scottsdale 02/07/2022 to 02/28/2023

Customer Service Representative

Processed credentials to obtain (driver’s licenses, permits, title documents) examined customer documents and applications for accuracy and validity to adhere to the Motor Vehicle Department's rules and regulations, evaluated fees, collected cash/credit card payments and using general accounting procedures balanced accounts. provided high customer satisfaction by resolving problems with knowledgeable and friendly service remaining calm during stressful situations, prepared Level 1 vehicle inspections, scheduled testing for customer’s drivers licensing and accompanied them on their road test.

Vacation 10/21/2021 to 02/06/2022

Lowes Distribution Center, Scottsdale 10/06/2018 to 10/20/2021

HR MANAGER

Downloaded open job description in Lowes Employee Portal, called, e-mailed new prospects upon acceptance of interview, advised department manager of prospect and scheduled their appointments, conducted saliva drug testing, assisted new employees with navigating benefits systems and answered questions regarding policies and procedures, collected necessary tax forms, created and maintained employee files and held exit interviews upon termination.

CASHIER

Greeted customers with a smile, operated cash register, helped customers find specific products, answered questions and offered product advice. Trained new employees on register, processed cash/credit card sales transactions and offered excellent customer service.

Nursing Assistant (ailing parent) 07/28/2017 to 10/05/2018

First American Title Agency, Sun City 11/01/2016 to 07/27/2017

Escrow Assistant

Customer service representative, was the initial contact with buyers, sellers and realtor, audited/entered new contracts in the escrow operating system, sent opening correspondence, collected the earnest money deposit, obtained and prorated updated taxes and insurance on the closing statement along with vendor invoices and provided front desk receptionist relief.

Quality Escrow, Scottsdale 01/02/2011 to 10/28/2016

Escrow Assistant

Adhered to escrow standards, real estate regulations and tile clearance requirements to complete accurate, quality residential loan transactions, assisted escrow officers, realtors and lenders with Conventional, REO and VA loan transactions, closed cash and donation transactions, ordered prelims and title work, reviewed chain of title, cleared title requirements and exceptions, download deeds into Trecs for recording and assisted receptionist (multi-line switchboard).

Education

GED - Rio Salado Northern University, Phoenix, AZ 11/2016

Brodsky School of Real Estate - obtained Real Estate License, sold residential real estate

Notary