Jacqueline A. Arpin, BA. CCSP Phone:401-***-****

PO Box 398 Email:ad4ilf@r.postjobfree.com

** ****** ******

Slatersville, R.I. 02876

PROFESSIONAL SKILL SET

*Customer Service Certification

*Electronic Health Record Certification

*Critical Thinking Certification

*Coding and billing Specialist Certification

*Medical Terminology Certification

*Healthcare Reimbursement Specialist Program completion

GENERAL OFFICE

*Organized and implemented group activities in an efficient manner

*Schedule appointments and assured timely arrival

*Maintained accurate financial records, and paid all invoices on time

*Answered phones and took accurate messages

*Prepared reports and created documents using MS Word and WordPerfect

*Located desired information using the Internet

CUSTOMER SERVICE

*Welcomed customers and visitors in a friendly and courteous manner

*Provided customers/clients with desired information in a timely manner

*Listened, calmed, and assisted customers with concerns

*Established friendly and lasting relationships

COMMUNICATION

*Utilized Internet email as an effective communication tool

*Answered phones in a courteous and professional manner

*Established rapport with diverse individuals and groups

*Demonstrated ability to express ideas in a team environment and influence actions

RELATED VOLUNTEER EXPERIENCE

*Elected Secretary*Post 6342 Women’s Auxiliary-Forestdale

EDUCATION

*Healthcare Reimbursement Specialist-Family Resources Community Action 2010-2011

*Customer Service Certified; Rockhurst University 2011

*BA Arts: Psychology-Rhode Island College 1997-2000

*AA Arts: Human Services-Community College of Rhode Island 1994-1997

EMPLOYMENT

*Community Care Alliance 2019- present

*Family Resources Community Action/NRI Community Health Ctr 2011-2019

*HOSPITALITY (Coachmen’s Lodge, Carmine’s Restaurant, Gus’s Red Tavern, Inc 1995-2019

*Citizens Bank 2005-2006

*AT Cross 2000-2003

*NRI Community Health Ctr 1995-2000