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Customer Service Business Systems

Location:
Dallas, TX, 75219
Posted:
March 22, 2024

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Resume:

Gail Howard

ad4ij3@r.postjobfree.com

469-***-****

Professional Summary

Dedicated, detail oriented problem solver with over 20 years’ experience in customer service, Contracting Administration, E-Business solutions, Procurement, Financial, Merchandising, Inventory and Retail, Progressive track record of teamwork, goal achievement, analyzing and interpreting results, decision making and executing corporate programs. Shows versatility in all areas. Proven ability as a strong trainer and communicator.

Employer - Army and Air Force Exchange Service (AAFES)

Professional Experiences

AAFES, Trade Promotion Specialist 1 Sept 2019 – Present

Creates a variety of standard TPM Claims. Works extensively with Buyers and Suppliers to gather necessary Date in adherence to contractual obligations in order to process claims.

Runs reports to support claims. Provides proof of performance required by suppliers.

Process and related claim adjustments. Coordinates with FA on any issues between TPM group, Buyers and Suppliers.

AAFES, Iraq Taji, Store Manager - Deployed June 2018 – Sept 2019

Planning and executing sales promotions

Promote great customer service.

Overseas the coordination of sales promotions and activities.

Daily financial deposits and expense control

Processes monthly timesheets and work schedules for associates.

Receives, Transfers and Releases Merchandise in ASAP.

Research and pull financial reports in IMS and RMDS.

Coordinate with Logistic concerning receiving shipments

Opening and Closing of Store.

AAFES, PIM System Apr 2017 – June 2018

Assist in the planning of new business systems supported by foundational data

Collects, reviews and inputs data into the computer processing system.

Assist and monitor the execution for business systems supported by foundational data

Working with each channel to solve issues causing inaccurate or missing data

Maintains and revises procedural lists, control records and coding schemes to process source data

AAFES, Iraq Union III, Store Manager - Deployed June 2015 – Apr 2017

Planning and executing sales promotions

Promote great customer service.

Overseas the coordination of sales promotions and activities.

Daily financial deposits and expense control

Processes monthly timesheets and work schedules for associates.

Receives, Transfers and Releases Merchandise in ASAP.

Research and pull financial reports in IMS and RMDS.

Coordinate with Logistic concerning receiving shipments

Opening and Closing of Store.

AAFES, E-BIZ Business Tech Aug 2014 – June 2015

Collects, reviews and inputs data into the computer processing system.

Research, and responds to inefficiencies or inadequacies within the process

Assist with the plans of new business systems supported by foundational data

Work with buyer and associates working with each channel to solve issues causing inaccurate or missing data.

Aides in the administration of existing foundational data applications. Maintains and revises procedural lists, control

records and coding schemes to process source data.

AAFES, Afghan Contract Office Asst. - Deployed July 2010 – Feb 2012

Administered contracts with Agency, Management and internal personnel regarding daily progression in contractor’s development

Served as business advisor between employees and management teams

Provided guidance to contractors for resolving simple to complex matters ensuring contractual obligations are met

Researched, resolved and monitored contracting agencies discrepancies with contract terms

Reviewed staffing charts and executed job vacancies per request for Store Managers

Coordinated and processed timesheets and invoices on behalf of LN’s and FN’s

Assisted in all plans concerning training and reviewing for annual awards activities for associates

Performed other related duties as assigned

AAFES, Procurement Assistant-MST Dec 2006 – Aug 2014

Induct Items description in Qiic/Retek

Daily Research Items in RMDS and HOD

Provide general information when assistance Buyers and MA's

Induct and process Internet and E-Commerce Items using ACS systems

Training - Award

Merchandise Management Academy

Contracting

T-3 Secret Clearance

Skill includes

Microsoft Office Products/Excel

Procurement System

Retek, Query Tools (TOAD SQL)

HOD, IMS, and RMDS



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