Customer Service Representative

Merilea Hansler

Warehouse shipping, receiving, quality, and safety

Reno, NV 89512

**************@*****.***

+1(458) -234-1899

I have over 10 years in the warehouse industry from production to quality to returns to shipping to label printing I know multiple shipping software programs such as sage, SAP USPS stamps, UPS world ship, & FedEx . I have extensive experience in quality control and inventory management using RF scanners to move Inventory from location to location. Inventory label printing using Zebra printers. I understand all facets of warehouse work and I'm dependable, hard working, trained in safety and teaching safety as well as 6S, the lean working system and I would make a great addition to any team. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Kaiser Permanente via VXI - Atlanta, GA

September 2022 to October 2023

I install inbound calls from members as well as from physicians verifying any information about their insurance policy requested as well as IT work with resetting passwords getting people into locked accounts. Answered billing questions verified benefits for physicians visits just 100% customer service Back office customer support

Paycor - Remote

May 2022 to July 2022

Short-term assignment to Assist group managers with any special projects they may have. Using Salesforce to correct W2 errors and regenerate a W2-C per client request in a quick and accurate manner. Preparing new clients with frame work for new employee entry making it simple and quick allowing client to edit and add new employee information in just a few clicks if the mouse. Consolidating duplicate current entries and any other needed assistance.

Customer Service Representative

Everise - Cumming, GA

September 2021 to April 2022

• Answered inbound calls for a well known tax preparation company.

• Through live calls and e-mails empathetically listened to tax prepare quandaries.

• Using company resources such as knowledge database with in the Salesforce program as well as other company information articles to quickly and efficiently resolve issues ranging from installing and configuring new hardware to successfully resolving customer reported issues. Special order shipping

HPI Direct - Alpharetta, GA

June 2016 to February 2020

• Did final quality check for post-production special orders.

• Maintained company established SLAs to ensure team success.

• Created and maintained shipping database for special orders.

• Generated printed and shipped inventory labels for outsourced third party distributors. Logistics Coordinator

ELECTRO-WIRE - Alpharetta, GA

May 2015 to April 2016

Invoiced customer order when complete. Scheduled freight carrier to transport orders to customers. Education

Vocational certificate in Medical Assistant

Appalachian Technical College

2006 to 2008

Skills

• Microsoft office

• RQS

• Customer service

• Shipping & receiving

• Medical documentation

• Sage

• Workday

• Salesforce

• 10 key calculator

• Microsoft Word

• Live Chat

• Technical Support

• QuickBooks

• Quality Assurance

• Computer Literacy

• SAP

• Freight Experience

• Communication skills

• Microsoft Excel

• Data entry

• HIPAA

• EMR Systems

• Tax Experience

• Payroll

• Math

• Typing

• Upselling

• Organizational skills

Certifications and Licenses

CPR Certification

Assessments

Customer service — Proficient

February 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

February 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Quality control

• Shipping and receiving

• Excellent verbal and written communication

• Customer obsessed

• Consistently contributed to team success of meeting company SLAs and deadlines.

Contact this candidate