Alicia M. Penny **** Elizabeth Street

ad4ihn@r.postjobfree.com Denver, CO 80205 USA

www.linkedin.com/in/aliciampenny Mobile 303-***-**** S U M M A R Y

Talented,versatilehard-workingprofessionalwithover15years’experienceinvariousareasofpersonnelrelocation,internationallogistics and supply chain;project management,operations,customerservice,salesandadministration.Currentlyseekingopportunitiestoapply my diversity, training and experience towards a supportive role or management position within a dynamic organization. P R O F E S S I O N A L S K I L L S

Sales/Customer Service:Field sales;monthlytravel;customerservice;hospitality,retailsales;internationaltransportationsupportand help desk;webinar creator,presenter and supporter;organize and support customer appreciation events and training seminars; Exemplarily customer service for professionals of excelled expectations and travel demands. Management:Created,implemented,trained and supported a compliant International Shipping Program utilized by 50+franchise locations.Managed all department budgetary items.Management over operations,personnel and sales staff training.Contract negotiations, managing vendor affairs and tariff building; maintaining department budgeting expectations. Operations:Franchisor help desk,ocean/air shipment training,export/import bookings,quoting,routing,tracking,documentation,final mileandinsidedelivery/removalarrangements.Frequentlytakeonadditionalresponsibilitiesaroundcomplianceandproceduresforwork safety and efficiencies.Package handling,conveyor line safety,trailer loading,bulkhead building,forklift operations,freight labeling, hazardous material operations, seasonal UPS driver assistant. Administrative:Busy front office receptionist,front office manager,office and executive secretary,appointment scheduling,travel arrangements,expensereports;datareports,budgets,spreadsheets;managemeetingminutes;implemented,managedanddocumented procedures (ISO 9002) newsletters, sales administrator, complete administrative support, telephone switchboards. Computer Skills:Fluent in Microsoft (Access,Excel,Onenote,Outlook,PowerPoint,Project,Publisher,Word)and well versed with AS400/EHR databases. Experience with SalesForce, CargoWise, GlobalConnect and SharePoint. Swift Data Entry of 65 wpm. E M P L O Y M E N T H I S T O R Y / E X P E R I E N C E 11/21-current International Assignment Associate,GraebelCompanies,Aurora:Assistswiththecoordinationofaclient’sassignee relocation and applicable services,by administering components of the customer’s policies,provides policy counseling,assignment management,destination services,household goods forwarding,homerental/purchase,interculturalservices,visa/immigrationservices, ongoing assignment support and repatriation.Primary focus is to ensure customer satisfactionwhilecomplyingwiththeclientsservice agreement.Provideassigneeandclientwithassistancefrominitiationofservicetocompletionoftherelocationassignment.Consultwith theassigneeontheiremployer’spolicyanddefineprocedurestosetclearexpectationsofservicelevels.Trackinitiatedservicestoensure that the proper services are being provided on time and in accordance with the policy and the assignees’ needs.Maintain positive relationshipswithserviceproviders.Establishtheassignee’srequirementsandidentifyatimelinefordeliveryofthoseservices;Followup withtheassigneeregardingthestatusoftheirrelocation.EscalatematterstotheRelocationOperationManagerwhenassigneeindicates dissatisfactionwithservices;Trackescalationsviaescalationtool;Ensureallactionsanddatarelatingtotheassigneeareuptodateand accurateinsystems.Createtimelyandaccurateupdates,providingthecorporateclient,internalcolleaguesandtheassigneewitha24/7 self-serviceportaltoaccessrelocationdetails;MaintaincommunicationwithanassigneethatGraebelrelocatestoensuretheirsatisfaction and to determine when they will repatriate in order to promote utilization of Graebel services for the assignee’s repatriation. 7/19-11/21SupplyChainSpecialistII,CEVALogistics,Aurora:Developandprovideexcellentcustomerservicetointernalandexternal customersatalltimes;workcollaboratively,providetimelycommunicationsandinstructionandassistwithoperations.Managecomplete understanding of transportation and service operations.Update operational/customer transportation data in software systems and applications,suchaspurchaseorderandshippingandlogisticstimes,rates,date,anddetails.Utilizedatabases,logs,andothersources tolocateandverifyinformation.Manageforms,labels,billing,invoicesandrelateddocumentstoensuretimelyprocessing.Trackorders and information through systems,vendors and related sources,such as arrival times,confirmation and otherassorteddetails.Ensure compliance with company policies and procedures andmaintainasafeandeffectiveworkenvironment.Assistwithidentifyingpotential operational or service concerns,working with teams in creating andimplementingresolutions.ManageDENHubreceivingdockforall localcartagedeliveries,locatingandresearchingshipmenthistory,convertingshipmentsforlinehaul,labelingandstaging;communicating with warehouse management special handling needs.

Alicia M. Penny 3139 Elizabeth Street

ad4ihn@r.postjobfree.com Denver, CO 80205 USA

www.linkedin.com/in/aliciampenny Mobile 303-***-**** 07/16-07/19 Intl Operations Supervisor,PlatinumCargoLogistics,WheatRidge:Enhancedclientrevenueby$600,000annum(key import account with anti-dumping clauses supplemented by several other import/export accounts).Managedallprimaryoperationsand customerserviceformajoraccounts,aswellasfieldsalescallsforadditionalterritoryunderDENbranch.Providemarketingsupporttothe Corporate President by expanding promotionalmaterialtoincludegrowthinPuertoRico/Mexicoincludingrewriteofmodernandcurrent service scopes.Support the Director of Finance with vendor negotiationsandbillingauditingandtrainingnewaccountingstaffinmany procedures.(Also worked p/t for a Dr. office duringthis period) 11/11-6/16 Global Logistics Operations Supervisor,Panther Premium Services,Aurora:Developed the international operations department in Denver.Utilized CargoWise and developed processes for managing all quoting,bookings and pricing negotiations. Supported three sales territory managers,covering sevenwesternstates,includingonerepresentativebasedinSaltLakeCity.Worked closelywithoverseasagents,buildingmutualrelationshipswithcustomers.ManagedtheInternationalAgentDirectoryforallPantherUSA offices.Volunteered,developed and built an overseas pricing database for quick access quoting of EXW imports,DAP exports forall Panther USA offices.Exceeded first year international revenue quota (2012)by 23%and continued to surpass revenue growth expectationseveryyear.Managedallinternationalvendorrelationships,ratesandservices.Responsibleforallimport/exportairandocean operations and customer service for Denver region clients. 2/05-3/11InternationalProgramManager,NavisPackandShip,Denver:Researched,developed,launchedandmanagedacompliant oceanprogramthatgeneratesrevenueexceeding$900,000/yearforourfranchisenetworkof50+locations.QualifyingIndividualonFMC License and managed all compliance around FMC requirements.Provided webinar training and daily support to all franchisees and customers in all aspects of international shipping;quoted customers andfranchiseesallmodesoftransport;bookedprojects,prepared documentation,providedcustomerservice;managedreports,tariffs,countryrequirements,operationchangesandanyotherinternational shippingfulfillmentrequirements.Managedallinternationalvendorrelationships,ratesandservices.Arrangedpick-ups,specialpackaging requirements,all modes of transportation,finalmile,insidedeliveryandcustomsformalities.Operatedandmanagedtheextendedhour Help Desk for 50+ franchisee locations for all operational inquiries. 1/96-2/05,Account Manager,Account Executive,Ocean Supervisor,DHL Danzas Air and Ocean,Denver:Worked closely with collections to keep accounts current,meeting all needs and expectations of this high profile account.Worked with Johns Manville purchasing and buyers,sales representatives,globalcustomersandalltheplants’productionlocationsforleadtimesandavailabilityto end-users.Analyzed the account for improvement areas,growth potential,pursued new business,developed current carriers and expectations,troubleshootanyareasofweakness,providedextensivecustomerservice.Redevelopedandreintroducedourservicestothe centralterritory,aftertwoyearsofneglect.Demonstratedandeducatedcustomersofexpandedservicelevels,newITcapabilitiesand3rd and4thpartylogisticcapacities.Offereddomesticandinternationalforwardingandlogistics’servicestocurrentandpotentialcustomers. Assisted in creating and implementing ABQ budget.Drastically increased sales in ABQ in conjunctionwithhandlingColoradoterritory, whilemaintainingadministrativeresponsibilities.Oversawalloceanandimportoperationsandcustomerserviceprocedures.Responsible for all local accounting,rates,contract negotiations,bookings,annual budgeting and coordinating saleseffortswithotherdepartments. Implementednewproceduresforstreamliningquoting,rating,projectmanagingandbookings.Designatedbranchtrainerforthecompany's new mainframe system.

E D U C A T I O N / C E R T I F I C A T I O N S

● 2021: TSA STA (Security Threat Assessment) Credentials

● 2019: Ballymore Merchandise Lift Certified

● 2018: CDPHE QMAP (Qualified Medication Admin. Personnel)

● 2017: American Heart Association Basic Life Support Certified

● 2016: Life Ins. License, Pearson Vue / Colorado Division of Ins

● 2014: IMDG HazMat Certification of Amd. 36-12 (2 years)

● 2014: IATA Dangerous Goods Certification of 54th Ed. (2 yrs) S P E C I A L I N T E R E S T

● Stand-Up Paddleboarding / Sea Kayaking

● Plasma / Platelets / Blood Donor

● Home Depot “Do It Herself” Clinic Facilitator

● Home/Pet Sitter with Rover.com / Care.com

● 2013: Forklift Operator Certified

● 2012: ITAR Certified Training

● 2006-2014: Landmark Education Curriculum for Living

● 1999-1999: Licensing Course, Donaldson Real Estate, New Orleans, LA

● 1997-1999: Attended 2 years, Regis University, Denver, CO

● Landmark Education, Participant and Coach

● Apiarist, In Training

● Environment Colorado, Volunteer and Canvasser

● Habitat for Humanity, Builder/Donor/Volunteer