DANIEL CASADO

New York, New York 917-***-****

ad4ih2@r.postjobfree.com www.linkedin.com/in/danielcasado1 SUMMARY An enthusiastic and reliable student at Baruch College seeking to contribute training and acquired skills within an IT help desk support role. Skilled in providing customer and end-user help desk support. Experienced in email systems, phone systems, and CRM tools. Excellent communication, problem-solving, management, and customer service skills. A motivated individual who is willing and open to learning and mastering the IT field. Fast learner who can take on multiple tasks. Fluent in Spanish.

RELATED EXPERIENCE CUNY Admissions, New York, NY

Admissions Counselor, May 2023 to Present

● Counsel prospective CUNY students addressing their queries and concerns regarding the admission process

● Operate independently to troubleshoot and close out tickets via Freshdesk ticketing system, phone calls, and virtual consultations

● Address technical issues over the phone, via email, and in-person providing efficient solutions

● Utilize CRM systems to track and manage student interactions

● Utilize CUNY Campus Solutions Administrator tools to access student data, applications, and documents

● Manage high call and email volumes while maintaining a high standard of customer service

● Coordinate document collection including transcripts, diplomas, and translations ensuring completeness and accuracy

● Collaborate with the IT department to address and resolve technical challenges

● Conduct informational sessions for students on the application and enrollment procedures

● Utilize Spanish language proficiency to provide enhanced support to Spanish-speaking students

● Participate in large meetings with admissions team to discuss effective and efficient ways to better assist students

EDUCATION Pursuing BBA in Computer Information Systems Expected Graduation: June 2025 Baruch College, Manhattan, NY

TECHNICAL SKILLS

● Proficient in Customer Relationship Management (CRM) systems

● Experienced in troubleshooting and resolving technical issues for students

● Familiarity with phone systems and email systems

● Strong communication skills, both written and verbal, in English and Spanish

● Microsoft Word, Powerpoint, Excel, Freshdesk Customer Service Software, Connect CRM