Front Desk Administrative Assistant

TERRI Y. BROWN TRAVERSO

*** ****** ******

Dunbar WV, 25064

C# 617-***-****

*************.**@*****.***

SUMMARY OF QUALIFICATIONS

Over 17 years of administrative experience which includes: switchboard and phone reception, word processing, and other administrative duties.

COMPUTER EXPERIENCE

Microsoft Word, Microsoft Outlook, Basic Excel, PowerPoint, IPipeline, PaperClip, Type 60 Words per minute.

PROFESSIONAL EXPERIENCE

2020 – 2021

CVS – Woonsocket, RI

Receptionist

Answering phones and transfer calls to proper departments within the organization

Demonstrated flexibility amongst coworkers when needed

Years of experience has allowed the ability to adapt to new and changing environments

2013 - 2019

Front Desk Coordinator, Brokers Service Marketing Group, Providence, RI Responsibilities include:

IPipeline is a centralized data base that connects to Insurance carriers, data feeds, and 3rd party vendors. Because of this system I’m able to…

Distribute Agent mail to thousands of our agents

Premium Notices

Lapse Notices

Grace Notices

Correspondence

Meet and greet clients

Scan back-up invoices into accounts payable folders

Make new folders for new vendors

Answer phones, screen and direct calls, take detailed messages

Assist with various administrative tasks supporting other departments

Train new employees on phone system

Consistently strives to improve my own and the company’s performance

2008 - 2013

Administrative Assistant, Woodard & Curran, Providence, RI Responsibilities include:

·Providing administrative support to, Project Administrators, Project Engineers, Junior Staff, Billing Specialist, and Receptionist.

·Deltek: Create Purchase Order, Attach Invoice to PO, and receive equipment in Deltek. Updating resumes, and Client contacts.

·Assist with expense reports, check requests, and timesheet entries.

·Microsoft Outlook: Scheduling appointments, Meeting reminders, and Tracking.

·Typing various company memos and reports

·Set up training logistics, including organizing room layout, organizing equipment and necessary materials.

·Coordinated and arrange parking with the City using tow zone signs for company seminars.

·Order supplies: Office supplies, Toner, Waste Container for Xerox, Toner for RICOH, HP9040, and print cartridges for the Wide Format color plotter EPSON7000.

·Coordinate and arrange meetings, travel schedules, rental cars, and reservations.

1990 - 2007

Front Desk Coordinator, SEA Consultants, Inc., Cambridge, MA Responsibilities include:

·Greeting clients and guests

·Providing administrative support to the Chief Operating Officer, Human Resource Manager, Facilities Manager, and Specifications Manager.

·Tracking and recording of incoming resumes, setting up interviews, generating response letters, and tracking for Affirmative Action reporting.

·Assisting Facilities Manager in day-to-day operations of building and facilities issues.

·Assisting and updating standards manual for project specifications.

·Typing various company memos and reports.

·Administering the MBTA pass program and employee parking.

·Operating the company-wide switchboard system.

·Order food for company meetings.

·Prepare check requests, research payments, and prepare transmittal logs

·Troubleshooting the security monitoring system.

·Operated surveillance system of clients and employees coming in and out of the building

·Managed Key Card system by creating cards for new employee to gain access

·Overseeing of courier service and mail distribution.

9/1997-4/2001

Owner and Operator of P&T Cleaning Services

Managed a staff of 10

4/1993-10/1993

Security Officer, Select Security Inc., Newton, MA Responsibilities include:

Providing security for WGBH (Channel 2) in Brighton, MA.

Preparing various daily reports of damage and theft of premises.

Maintaining visitor log and performing security checks throughout the building.

6/1987 - 2/1990

Switchboard Receptionist, LeMessurier Consultants, Cambridge, MA. Responsibilities include:

·Operating company-wide switchboard system, using the Rolm switchboard system

·Training new employees on switchboard system.

·Overseeing courier service.

EDUCATION/CERTIFICATIONS

Lesley University 2000-2003

Area of Study: Management

Harvard University Extension School, Cambridge, MA, 1995- 1997 Area of Study: Psychology

West Virginia State College, West Virginia, 1986-1987

Area of Study: Education

References are furnished upon request.

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