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Paula Baker 832-***-****

Paula Baker

Cypress, Texas

832-***-**** ad4ien@r.postjobfree.com

Linkedin.com/in/paula-baker-0a0166ab/

OBJECTIVE: Account Executive, Fire Service Agreements A dynamic, responsible, detail-oriented life safety systems manager, with over 20 years’ experience in customer service, operations management, systems design and account management. A proven track record of excellence within the fire industry and ability to cut cost, conduct audits saving companies hundreds of thousands of dollars. Active NICET III – fire systems, NICET II inspection of water-based systems, NICET I water-based systems layout, APS and REM I. Core Competencies:

● Ability to manage multiple critical and sensitive projects and tasks at any given moment.

● Strong background and relationships within the life safety industry

● Hardworking nature and multitasking capacity within fast-paced, high-pressure, sensitive, and challenging environments.

● Account Auditing ● Customer Service ● MS Excel

● Field Experience ● Industry relations ● Report Writing

● Alarm System Design ● Operations Management ● MS Word

● Inspections ● Monitoring Services ● MS PowerPoint

● Management ● Interpersonal Communication ● Active Listening Professional Experience

TEXAS FIRE & SAFETY - TEXAS FIRE & SOUND

August 2019 – Current Houston Branch Customer Satisfaction Manager

● License Control for Texas and Colorado offices oversees all (200) company and technical certifications for compliance.

● Performs account auditing discovering more than 700K in unbilled or under billed monitoring contracts.

● Executed and updated fire alarm contracts

● Established new procedures for contracts, including monitoring, testing and inspection contracts resulting in better customer satisfaction and more than thirty customers renewed for new services to date.

● Train service coordinators (inspections) scheduling to keep customers complaint with AHJs.. October 1, 2013 – August 2019 Shell Technology, and Gasmer locations Operations Manager

● Operations Manager for Shell Technology Center Houston and Gasmer locations.

● Ensured Shell sites were code compliant with inspections of fire alarm, sprinkler, suppression, AED and extinguisher systems.

● Managed a team of five technicians.

● Developed and maintained an annual schedule for all inspections.

● Lead the Team of technicians for “five year complete shutdown”; worked with other services and municipalities to ensure compliance with the highest safety standards

● Worked with sister contractor services to schedule maintenance simultaneously, saving the customer money and increasing customer satisfaction.

● Coordinate with subcontractors to complete services and construction.

● Responsible for ordering parts as needed.

● Approve and schedule Team vacation days.

● Ensure that proper Shell procedures were always followed by on-site Team and any subcontractors involved.

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Paula Baker 832-***-****

● Intermediary between Team and Admin in Dallas and Denver.

● Face of the company with the customers for scheduling, and services. HiTECH FIRE DETECTION CORPORATION

April 2010FFF – May 2013 System Design

Manager

● Oversaw 5 underground sprinkler designers ensuring compliance with NFPA, International Code, and Local Law.

● Inspected 100s of sprinkler sites to ensure safety, law compliance and customer satisfaction.

● Personally attended all Sprinkler Fire Marshal finals.

● Supplied all drawings and warranty packages to both the Customer and local authorities.

● Worked with numerous customers to ensure design satisfaction, installation satisfaction and inspection satisfaction.

● Supplied customers with certificate of occupancy. February 2005 – March 2010 Accounting Project Manager

● Accounting oversight on 75 construction projects.

● Developed, maintained and ensured accuracy of Job Costing Reports, Profit and Loss Reports, Hours on projects, certified payroll and all other accounting matters.

● Coordinated with sales department and customers to ensure quoting accuracy and customer satisfaction.

February 2000 – February 2005 Office Manager

EDUCATION

ASSOCIATES DEGREE

San Jacinto College, Pasadena, Texas – Graphic Arts LICENSES

STATE OF TEXAS

APS – 1659370

Security Manager - expired

RME I 1065

NICET CERTIFICATIONS

Fire Alarm Systems – Level III

Inspection & Testing of Wat

er-Based Systems – Level II

Water Based Systems Layout – Level I

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