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Customer Service Production Process

Location:
Miami, FL, 33128
Posted:
March 22, 2024

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Resume:

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VOLOYMYR

KALIUK

CONTACT

***- ***-****

ad4ie5@r.postjobfree.com

Sunny Isles, Florida

SKILLS

• Proficient in all type of lenses

• Recommending frames, lenses,

coating, and tints to customers

• Taking customer PD and Seg Hight

measurements

• Adjusting glasses to best fit

customer's specification

• Product Knowledge

• Frame Selection

• Prescription Interpretation

• Optical Measurements

• Optical Dispensing

• Technical Proficiency

• Optical Knowledge

LANGUAGES

• Russian

Native

• Ukrainian

Native

• English

Advanced

PROFESSIONAL SUMMARY

Detail-oriented professional with expertise in lens edging and precision craftsmanship. Seeking a position in an optical laboratory or similar setting where I can utilize my skills in edging lenses, ensuring accuracy and quality in the production of eyeglasses. Dedicated to staying current with technological advancements in lens manufacturing and contributing to the efficient operation of the optical production process. EXPERIENCE

January 2022 - January 2024

Optical Consultant

Exclusive Optical, Brooklyn

• Managed orders for ophthalmic lenses and frames of all types (SV, BF, Progressive, Prizm)

• Precision edging and installation of lenses into frames (Full frame, semi-rimless, rimless)

• Operated machinery including Essilov, Nexia, Mr

• Orange, and MEI (EasyFit, TBA641)

• Comprehensive order preparation and frame adjustments (prescription, PD, coating)

• Tinting techniques (solid, gradient, double tint). January 2005 - January 2022

Chief Executive

Optical Design, Kiev

• Led the operations at a best-in-class free-form optical lab, ensuring only high- quality eyewear was produced, which constantly exceeded the set optical standards and customer expectations

• Developed full training programs for staff that significantly improved their proficiency in lens and lab technology, which contributed to a 30% improvement in production efficiency and product quality

• Ensured the culture was one of safety and precision, putting best practices in place to ensure the environment was void of any incident that may harm the employees in any way

• Proactively identified operational challenges and applied strategic solutions to result in 40% fewer persistent production issues, with a notable increase in customer satisfaction and loyalty.

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January 1993 - January 2005

Optical Director

Optical Store, Kiev

• Launched and grew a successful optical store to become one of the leading optical in the city, witnessing a 50% increase in annual revenue through strategic leadership and customer-focused initiatives

• Invented new inventory and product selection strategies, ensuring a full range of quality glasses meeting customer needs

• Elevated customer service standards, providing a more conducive environment with personalized consultations, increasing retention

• Established and executed community interaction programs, significantly expanding the store's customer base.

January 1981 - January 1992

Optical Engineer

Arsenal Factory, Kiev

• I did this job using a superior product knowledge base to ensure high and exacting standards in precision engineering and quality control for their optical components

• Collaborated in cross-functional teams toward addressing complex optical challenges, leading to innovative product enhancements and improved performance of product components.

EDUCATION

January 1981

Masters Degree in Optical Engineering

Kyiv Polytechnic Institute

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