Michele Marillo

Phone: 775-***-****

Email: ad4id5@r.postjobfree.com

Objective

Seeking full-time employment in Customer Service.

Ability Summary

Problem Solving

Communication

Product Knowledge

Time Management

Patience

Conflict Resolution

Active Listening

Adaptability

Positivity

Collaboration

Creativity

Basic Computer Skills

Product Sales

Order/Payment Processing

Customer Needs Assessment

Promotional Support

Client Account Management

Upselling

Employment History

09/2021 - 02/2024

Retail Sales Associate

Macy's Department Store, Reno, NV

Helped customers navigate store, complete sales, and process returns.

Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.

Created memorable customer experiences by offering personalized sales support.

Supported team with receiving pricing and merchandising.

10/2011 - 08/2021

Retail Sales Associate

Dillard’s, Reno, NV

Engaged with customers in a friendly and professional manner, providing exceptional service to meet their shopping needs.

Assisted customers in locating products, offering recommendations, and answering inquiries about merchandise features and benefits.

Operated cash registers and processed transactions accurately and efficiently, handling payments, returns, and exchanges.

Maintained a tidy and organized store environment, including restocking shelves, arranging displays, and ensuring product availability.

Implemented upselling and cross-selling techniques to maximize sales opportunities and meet individual and store sales targets.

Stayed knowledgeable about current promotions, discounts, and departmental policies to effectively communicate them to customers.

Collaborated with team members to achieve store goals and foster a positive working environment.

Resolved customer complaints and concerns courteously and promptly, escalating issues to management when necessary.

Participated in periodic inventory counts and replenishment processes to maintain accurate stock levels.

Upheld company standards for cleanliness, presentation, and customer service excellence.

Adapted to various tasks and responsibilities as assigned by store management.

06/2006 - 09/2011

Bartender

Atlantis Hotel Casino, Reno, NV

Engaged guests with warm conversation, building bar loyalty and encouraging repeat business.

Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.

Education History

High School Diploma, Las Vegas High School, Las Vegas, NV

References Available on Request

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