Account Representative Patient
Resume:
CONNIE
BUSSEY
PATIENT ACCOUNT REPRESENTATIVE
To obtain a position as a Patient Account Representative where proven skills may be utilized
CONTACT INFO
************@*****.***
733 Schumate Chapel Road
Jefferson City, MO 65109
EXPERIENCE
PATIENT ACCESS SPECIALIST MU DOCS, COLUMBIA MO
January 2024 -March, 2024
Responsible for inbound calls regarding setting appointments for many clinics. Verifying demographics, running insurances, following multiple guidelines for each physician and clinic.
STERILE COMPOUNDING TECHNICIAN SSM HEALTH INPATIENT PHARMACY
October, 2020 – December, 2023
Proficient in compounding IV products
Proficient in compounding Chemotherapy Products
Maintains USP 797 for Ante/ Clean / Chemotherapy Rooms and
Hood
Check in and Stock drugs
Monitors Medications needed for IV and Chemo hood
Assists Pharmacy Staff as needed in Central Pharmacy
Stock, rotate and check for Expired medications
Complies with all federal laws, company polices and procedures and
state regulations
Answers phones in a timely manner
Tube or walk medications to units
STERILE COMPOUNDING TECHNICIAN, CAPITAL REGION MEDICAL CENTER
June, 2022 – September, 2023
Proficient in compounding IV products
Proficient in compounding Chemotherapy Products
Maintains USP 797 for Ante/ Clean / Chemotherapy Rooms and
Hood
Check in and Stock drugs
Monitors Medications needed for IV and Chemo hood
Assists Pharmacy Staff as needed in Central Pharmacy
Stock, rotate and check for Expired medications
Complies with all federal laws, company polices and procedures and
state regulations
Answers phones in a timely manner
Tube or walk medications to units
PHARMACY TECHNICIAN (Sterile Compounding Technician) •
UNIVERSITY HOSPITAL, COLUMBIA, MO • OCTOBER 15, 2018 –
OCtOBER, 2020
Proficiency in compounding IV products
Maintains 797 standards for Ante/Clean Room and Hood
Monitors Medications needed for IV Room
Assists Pharmacy Staff as needed in Central Pharmacy
Stock, Rotate and check for Expired medications
Complied with all federal laws, company policies and procedures
and state regulations
Complied with all federal laws, company policies and procedures
and state regulations
Answer Phones in a timely manner
Tube or walk medications to units
Monthly Cycle Counts
RESEARCH TECHNICIAN • ROCKY MOUNTAIN CANCER CENTERS,
DENVER, CO • DATES FROM JULY 2, 2018 – OCTOBER 4, 2018
Drug ordering and dispensing
Drug accountability
Meet with monitors
Act as unblended staff and ensure blind is maintained on blinded
trials
Oversee and troubleshoot temp monitor system
Manage the lab kit, stocking, orders and dispensing
Ancillary filling
Other duties as assigned for regulatory affairs
PHARMACY TECHNICIAN II (IV TECH) • LITTLETON ADVENTIST HOSPITAL, LITTLETON, CO
• DATES FROM OCTOBER 2012 – SEPTEMBER 30, 2018
Exhibited proficiency in IV and monoclonal chemo compounding
Responsible for maintaining 797 cleanliness and standards for
Chemo/Ante Room/ Stat hood
Monitors medications needed for the IV room
Assists Pharmacy staff as needed in the Main
Compounded and repackaged medications including unit doses,
topical medications and sterile products
Troubleshoot Pyxis issues
Stock shelves, rotate stock and check for expired medications
Schedule for approx. 20 technicians
Schedule and assist with setting up training schedules for new
Technicians
Part of the Pharmacy Technician Interview team
Prepack bulk medications
Reconstituted oral liquids
Prepare medications such as emulsions, liquids, powders and
ointments
Hand counted controlled medications, measured liquids and
reconstituted antibiotics
Properly compounded medications as prescribed (IV’s, orals, etc.)
Complied with all federal laws, company policies and procedures
and state regulations
Worked closely with Board of Pharmacy to maintain 797 standards
Maintain temperature and eye wash logs
UNIT COORDINATOR • LITTLETON ADVENTIST HOSPITAL • JANUARY 1995 –
OCTOBER 2012
Triage and respond to patient call lights
Thorough and confidential maintenance of patient charts/records
Enter physician orders
Clerical duties consisting of maintaining department unit logs and
coordinate service as needed
Greet patient/visitors and direct/escort to desired locations
Coordinate ancillary services for patients
Coordinate transfers of patients to other facilities
Uses standards of care, hospital policies/procedure and regulatory
guidelines to guide work
Flexibility with shifts, floating to other units to meet the needs of
the patients/department/hospital
Assist with Quality Improvement, safety and regulatory functions
as directed. Participates in process change to improve practice
Assist with training of new Unit Secretaries
Demonstrate effective time management, proactive in prioritizing
workload and meeting productivity requirements.
Works well under stressful situations; able to make decisions
under pressure in a fast-paced environment
Able to multi task
Works independently
EDUCATION:
Certified Pharmacy Technician . October, 2012, Higher Education Resources, Denver, CO
REFERENCES: Available upon Request
VOLUNTEER EXPERIENCE OR LEADERSHIP
Member of the Technician Interview Team, Littleton Hospital
Pharmacy
Member of the Job Duties Team, Littleton Hospital Pharmacy
Contact this candidate