Todd Kitchens

Self-Storage Property Manager

Mulberry, FL 33860

ad4iam@r.postjobfree.com

+1-863-***-****

Motivational leader and organizational problem-solver with advanced supervisory, customer service sills and team building skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Organized and energetic employee eager to apply time management and organizational skills in various environments. Seeking employment opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Authorized to work in the US for any employer

Work Experience

Property Manager

Warner Robins Self Storage - Kathleen, GA

June 2022 to December 2023

Property Manager

Warner Robins Self Storage Kathleen, GA June 2022 to December, 19, 2023

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

• Demonstrated excellent communication skills in resolving product and consumer complaints,

• Coordinated maintenance on physical condition of the 650-unit facility and equipment, routinely assessing each for necessary repairs, updates or replacements.

• Identified business issues, creating customized solutions for individual problems.

• Extended existing customer relationships through extensive communication and tried-and true marketing strategies.

• Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.

• Inputted customer data into the Web Self Storage program, safeguarding financial and personal information to avoid breaches.

Property Manager

FreeUp Storage - Warner Robins, GA

July 2021 to June 2022

Free-Up Storage Warner Robins July, 2021 - June 2022

• Managed day to day operations of 2 properties within a quarter mile of one another

• Utilized Point of Sale system to receipt tenant rent, delinquency collections and merchandise sales payments and processed daily banking deposits accurately and timely

• Oversaw sales objectives and increased revenue approximately 9% annually while decreasing property expenses

• Increased reservation to rental conversion ratio to 72% thereby increasing occupancy to almost 81%. Concurrently, was recognized and awarded company-wide for obtaining the most 5-star ratings during 4th Quarter of 2021.

Education

Bachelor of Science in Mass Communications

Georgia Southern University - Statesboro, GA

September 1982 to May 1986

Skills

• Property Management

• Office Management

• Maintenance

• Property Leasing

• Microsoft Word

• Budgeting

• Negotiation

• Microsoft Outlook

Groups

Houston County Chamber of Commerce

July 2021 to December 2023

(HCCC): Membership

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