MARY NELSON-Dunn

**** ***** **** *****

Horn Lake Ms 38637

901-***-****

ad4i9b@r.postjobfree.com

CAREER SUMMARY

e 18 years Customer Service

e 18 years Office Experience

e 18 years Computer Experience

e 10 years Data Entry

EDUCATION/TRANING

High School Diploma - Hillcrest Hi Ee :

(1986) est High School- Memphis TN

ao State University-Business Management-Accounting

Rice Business College-Computer science-business (1990)

CERTIFICATIONS

e Mailpiece Quality Control Program (2001)

ADDITIONAL TRAINING

Adventures in Attitudes (1996)

OPERATION SYSTEMS/APPLICATION

Mainframe (CICS, TSO, KEYMASTER) Microsoft Word, Microsoft

Excel, Microsoft Powerpoint, Microsoft Access, FIP Pro,

Ribbs, D-Smart, Remedy, EUARS2, Mail.dat, Mail XML, Postal

Wizard, Business Customer Gateway, Mailer ID Software.

EMPLOYMENT HISTORY

2006-2009 Northrop Grumman Memphis, TN

Customer Service Specialist III

Supervisor: Fharon Hicks Phone: 901-***-****

for AEC and Euars2.

nt daily work

files for

1 Prepare departme ;

lve customer problem with their

2 Analyze and reso

AEC.

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