EXPERIENCE

UNIX Systems Administrator IV - VistaTech, LLC. [2018-present]

Provide Linux Server administration for the Redstone Information Technology Services

(RITS) contract at Redstone Arsenal. Duties include server administration on both production and development systems including design, administration, installation, configuration and troubleshooting for Linux servers across multiple distributions. Maintain compliance with the Security Technical Implementation Guides (STIG). Computer Support Specialist Lvl. IV - VistaTech, LLC. [2016-2018] Provide support for the US Army Aviation and Missile Command (AMCOM) Automated Logistics Center (ALC) located at Redstone Arsenal. Resolve customer service request for various problems to include desktop network connectivity, desktop configuration, email, login and passwords, CAC/PKI and application support, imaging and deployment procedures including LiteTouch and PXE, as well as SCCM, Remote Desktop, and Active Directory. Coordinate needed repairs, resolve computer system problems and installation/maintenance of peripheral equipment. With knowledge of Apple iOS devices, including deployment/configuration procedures for MobileIron. PC Technician II - Alutiiq, LLC. [2014-2016]

Provide support for the Army Materiel Command (AMC) HQ's located at Redstone Arsenal. Resolve technical problems and answer queries in support of software installation, configuration, and troubleshooting. Also including performing technical, operational, and training support to users of personal computers by telephone, on-site, or Remote Desktop services for PC desktop hardware and software packages. Monitor and implement information assurance/security standards and procedures Help Desk Technician III - Alutiiq, LLC. [2013-2014] Worked on the Redstone Information Technology Services (RITS) contract, under the Network Enterprise Center Redstone (NEC-R). Assisted in tier-one incident response, with knowledge in Microsoft's Remote Desktop and Active Directory OU structure. As well as responsibilities including detailing and providing written documentation to incorporate into TTP's (tactics, techniques, and procedures). Mac Field Technician, EMCO Technologies [2011-2012] Worked on the Agency Consolidated End-User Services (ACES) contract for HP Enterprise Services. Providing on-site enterprise desktop support for customers of NASA's Marshall Space Flight Center. Resolved customer service requests for various problems including desktop network connectivity, desktop configuration, email, login and passwords, as well as CAC/PKI and application support. Certifications

CompTIA A+ CompTIA Network+ CompTIA Server+

CompTIA Security+ CompTIA Linux+ LPIC-1

Phone 256-***-**** Email ad4i5s@r.postjobfree.com Michael David Lauderdale