Data Entry Customer Service

SHERRY LEBLANC **** E. *th Ave. Spokane, WA *****

**********@******.*** 509-***-****

Summary of Qualifications:

30+ years’ experience in Customer Service and Data Entry and 17+years in Care Giving

Computer literate with typing (61wpm), ten-key, data entry, Word, and Excel.

Competently handles multi-line phones, completes various office procedures, and provides excellent customer service.

Accounts Payable and billing experience.

Works well in a high-pressure environment.

Well-organized and efficient with strong training skills.

Skilled with computer systems and software.

Skilled at organizing complex projects, defining project priorities, and delegating tasks.

Skilled at encouraging others and developing rapport.

Self-starter, goal-oriented strategist whose confidence, perseverance and vision promote success.

Self-motivated and assertive and able to quickly learn new procedures and methods.

Care giving skills with Developmentally Disabled Adults

Professional Experience:

Ambitions of WA 5/2017-to present

Care Giver for Developmentally Disabled Adults Spokane Valley, WA

Assisting with daily living skills, such as personal hygiene, cooking, shopping, etc.

Offering guidelines for healthier socialization and increase of independence.

Working with other health and care professionals

Writing reports regarding their conditions, moods, and progress

Aging and Long-Term Care 10/2004–01/2011 & 12/2016

Care Giver Spokane, WA

Cooked, cleaned and ran errands.

Transported clients to appointments (doctor or personal).

Helped with some hygiene care and mobility issues.

FedEx Ground 11/2016-12/2016 (Seasonal)

Administration Spokane Valley, WA

Repackaged damaged packages.

Assisted drivers in re-assigning packages.

Reconfiguring packages to fit trucks for delivery.

Data Entry

Premera 2/2016 – 8/2016

Customer Service Spokane, WA

Answered inbound calls from Provider seeking information on members medical, dental, and vision benefits.

Data Entry

Some faxing, emailing, and initiating further information needed to provide to the Providers if not available at time of call.

Ecova 11/2006 – 9/2015

Data Entry Processor Spokane, WA

Invoice data entry; batch and scan.

Worked on Fun-committee to motivate team moral.

Performed other duties as assigned.

Education:

Interface Computer Schools Spokane, WA Office Procedures Certificate

Spokane Community College Spokane, WA General Courses

Lewis & Clark High School Spokane, WA High School Diploma

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