Service Representative Team Lead

John Matthew Cook

*** **** ******** ******, ***********, WV 25401

****************@*****.***

304-***-****

My goal: To obtain employment with a reputable company looking for a long-term and dependable employee.

Professional Experience:

Macy’s 1/2018 – 11/2021

Asset Protection- Team Lead

• Review security cameras for investigations

• Follow up on all writeups and complaints

• Prepare hearing documents and reports

• Log delivery trucks in and out of facility

• Employee scheduling

• Training new employees

Charles Town Races and Slots 2/2012 – 10/2017

Member Service Representative

• Complete monetary transactions for members

• Assist members on phone and in person

• Set up events

• Security checks on machine tags

Waffle House 12/2002 – 1/2012

Manager

• Interviewed and managed employees

• Prepare employee schedules

• Prepare food orders

• Accept payments for orders

• Open and close restaurant

• Bank deposits

Education:

Martinsburg High School

Martinsburg, WV

GED

• Forklift Certified

• CPR Certified

• Incident Deescalation Certified

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