MYISHA MORGAN

Outbound Area Manager

Nordstrom WCOC

September 2023- March 2024 6 months

Work closely with transportation team to ship all customer orders out of warehouse within 2 days of order guaranteed. Conduct performance evaluations for team members assigned on a quarterly basis and have growth conversations following evaluations. Drive customer demand by ensuring all team members are working safely and diligently for best production opportunity. Continuous improvement representative for our department ensuring department metrics are being met and we are above network standards. Daily reporting of production results sent via email to senior leadership to gauge production for the weekly forecast. Engagement committee member planning employee events every month with committee to keep team members engaged in the business. Taking into account a monthly budget that was alotted for the events. Participated as an interviewer at job fairs hiring and recruiting new hires and assisting them with training for job specific duties.

Inbound Area Manager

Nordstrom WCOC

March 2021 - September 2023 1 year 6 months

Conduct performance evaluations for team members assigned under me. Manager of 10-15 team members ensuring safety and OSHA compliance are being adhered to at all times. Continuous improvement committee member ensuring LEAN is being followed in our department. Daily scheduling completed and team member assigned work for the shift. Created kaizen presentation for senior leadership to set improvements daily within department for the quarter. Winner of prestigious Here to Win award under this position received recognition for working above and beyond expectations.

Inbound Administrative Assistant

Nordstrom WCOC

January 2020 - March 2021 1 year 2 months

Assist receiving area manager with daily operations of department. Scanning inventory measurements into WMS. Working conveyor lines with product research needed to make items sellable. Scanning product into WMS and putting product away into shuttles. Daily team member work assignments keeping track of movements throughout shift. Putting away oversize items into racking.

Loss Prevention Coordinator

Nordstrom WCOC December 2019 - January 2020 1 year Riverside

Greet and interact with building personnel in a professional and pleasant demeanor and respond with a sense of urgency to incidents related to loss prevention, safety and security

Serve as a liaison between arriving guests and warehouse staff; greeting, screening and confirming appointments when applicable

Log information on trucks entering or leaving the building, validating essential information for inbound deliveries and communicating with the receiving department, stage or assign them a door as instructed

Monitor building/fire alarms to ensure proper response and/or dispatching

Answer incoming calls to the building and transfer calls to appropriate extensions

Operate electronic walk-through metal detectors and hand-held metal detectors, as needed

Security Officer

CSC Private Security August 2019 - December 2019 4 months Ontario

Event staff security, ID check, bag search, access control, traffic control, tour patrols

Logistics Customer Service Representative

Mountain Valley Express March 2018 - February 2019 11 months Fontana CA

Answered and responded to drivers in route providing estimated times of arrival to customer destinations,

Data entry utilizing WMS software inputting all deliveries that were completed along with appointment setting with customers to coordinate delivery pick-up and drop-off. Export and Return Specialist

Monitored and reported on-time deliveries daily and analyzed non-deliveries to determine reason for unsuccessful attempt

Monitored export in its entirety during loading and sent email correspondence to customer notifying of departure providing pictures of container and product with bill of lading, packing list, and customs paperwork attached

Member Service Representative

CU Direct November 2014 - September 2016 1 year 10 months Ontario, CA

Processed Student loan applications and audited all documentation to ensure completion along with mentoring students on financial aid responsibility

Set up and coordinated appointments for AAA and credit union members for vehicle purchase

Financial Service Advisor/ Auditor

Ashford University July 2008 - June 2014 5 years 11 months San Diego CA

Walked students through completing documentation required to process their financial aid

Collected balances owed from students from prior semesters in accordance to company policy

Presented quality assurance policies implemented to entire staff internally regarding identity theft and fraud.

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