Compliance Analyst Customer Relations

Thomas Black

*** ********* *** #****, *** Braunfels TX, 78130

Phone: 956-***-**** E-Mail: *******.******@*****.*** Education

Bachelor of Science in Audio Production December 2018 The Art institute of Austin (Austin, TX)

Previous Experience

Lead Audio Technician: DanceOne (formerly Break the Floor Productions) September 2023-Present Travel Position, U.S. & Canada

! Led team in the implantation of new procedures that improved efficiency and decreased the overall cost of labor

! Saved company thousands in repair costs by learning, maintaining, repairing equipment

! Created an inventory and tracking system for equipment, maintenance, and repairs Customer Relations Representative/Anti-Money Laundering Compliance Analyst: Aspiration Financial LLC March 2021 - September 2023

Remote, U.S.

! Participated in interdepartmental collaboration leading to restructuring of department workloads, reducing labor costs and improving efficiency of workflows

! Consistently exceeded company KPI metrics leading to overall company growth

! Assisted multiple departments in the creation of training material thus improving training time required for new hires

Office Operations Supervisor/Office Clerk: U.S. Census Bureau May 2020 - December 2020 Leander, TX

! Part of the team that received recognition as one of the top ten offices with the fewest percentage of mistakes in the state of Texas

! Created tracking system and automated workflows to increase efficiency

! Coordinated with field operation supervisors to optimize man-power leading to early completion of projects Educational Scorer: Pearson May 2019 - December 2019 Austin, TX

! Consistently exceed performance metrics set forth by clients to ensure timely completion of assignments

! Assisted in efforts that led to a reduction in completion times resulting in a decrease of cost of labor Engineer: Noiz Factory Recording Studios February 2017 - September 2021 Georgetown, TX

! Participated in research expeditions that led to improvements in quality and performance of the studio

! Cultivated and maintained partnerships with companies that led to an increase in marketing, networking, and sales opportunities

! Created video series that has led to significant growth of studio’s online presence Stockroom Supervisor: Vans July 2017 - March 2019

Round Rock, TX

! Participated in changes to the store that contributed to a 27% growth in sales

! Improved inventory tracking and receiving procedures leading to significant decreases in task completion times

! Advocated and established a cross-training system for employees, leading to increases in productivity and efficiency

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Other Experience

Audio Engineer: Black Skull Audio January 2018 - Present Production & Post-Production Audio Engineer: Welcome Film June 2020 - July 2020 Live Sound Engineer: Georgetown Palace Theater February 2019 - May 2019 Live Sound Engineer: Dozen Street June 2017 - May 2018 Server: Flix Brewhouse March 2016- July 2017

Cashier: The Dollar Store March 2016-July 2016

Stockroom Associate: Michael Kors June 2015- March 2016 Manager: AJ’s Ranch Road Grill December 2014-June 2015 Stockroom Associate: Pottery Barn August 2014-January 2015 Sales Associate: Abercrombie & Fitch August 2014-December 2014 Pharmacy Technician Trainee: Community Pharmacy January 2014-august 2014 Food Prep: Jason’s Deli September 2012-July 2013

Skills:

• Bilingual (Spanish Fluent)

• Python

• HTML 5

• CSS

• SEO/SEM

• ChatGPT 4

• Dall-E 3

• WordPress

• Adobe Creative Suite

• Google Suite

• Microsoft Office Suite (including a strong un-

derstanding of Excel, Office, and PowerPoint)

• Workforce Management

• ZenDesk

• Zoom Video Communications

• Discord

• Social media/digital communication

• Equipment Installation and configuration

• Technical aptitude

• Root-cause analytics

• Point of Sale systems

• Customer Service

• Great communication

• Attention to detail

• Leadership

• Conflict Resolution

• Networking

• Organization

• Critical thinking

• Collaboration

• Management

• Public Speaking

• Sound Design

• Audio Restoration/Repair

• Audio Editing

• Acoustic measurement/treatment

• Live Sound Mixing

• Music Theory

• Studio maintenance and management

• Soldering

• Low voltage electronic repair

• Cable repair & construction

• Circuit board printing

• ProTools

• Logic Pro X

• Acoustica

• Ableton Live

• Cubase

• WWise

• Audio Desk Design

• Max DSP

• Melodyne

• Dante Audio

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