PL

Patience

Lancaster

*** * ****** **

Stockton, CA, 95202

ad4hye@r.postjobfree.com

209-***-****

Professional Operations Manager with 4+ years of warehouse management experience. I have spent the last 4+ years offering my expertise in supervising and training 100+ employees in a manufacturing environment while hitting KPI's for the company. Professional Experience

Outbound Operations Manager Gobble Inc. April 2019 - Present Education

Model High School at Stockton, CA March 2000 - May 2004 Key Skills

Certifications

Food Handler Card January 2023

Forklift December 2022

Oversaw all facets of facility operation and staff Provided hands-on management for manual and automated pick and pack distribution and prep processes Created, implemented, and monitored compliance with document control processes, policies, and procedures to standardize work and drive efficiency Overall financially responsible for profitability of the distribution center Ensured a safe work environment for all staff, in compliance with all federal, state, and local agencies Coordinated all outboud parcels

Developed quarterly goals and held each team member accountable to achieve them Helped develop a culture of excellence while holding the team accountable for our core values Established departmental goals and held each manager accountable for reaching these goals Developed career growth opportunites for team members Maintained accurate staffing levels for production, partnering with HR for forecasting Was an member in all meetings and leadership trainings Managed a weekly scorecard meeting on ways to cut costs and improve efficiency Increased the rate of boxes per person being shipped from 15.9% to 21.9% from 2022 to 2023 Increased the number of boxes shipped per hour from 204% to 217% from 2022 to 2023 Decreased overtime hours from 125.5% to 75.5 % from 2022 to 2023 Decreased average weekly box errors by 50% from 2022 to 2023 Maintained current SOPʼs and all required documentation in a well-organized, easily accessed manner Ensures the quality, accuracy, and timeliness of all outbound shipments as assigned Decreased logistics credits by 15% from 2022 to 2023 Google Sheets, Drive, Docs

Bilingual

Leadership

Excellent Communication

Ability To Build Relationships

Process Improvement

Problem Solving

Mergers

Facility Closures