General Manager Employee Relations

ABRAHAM FRANCO

Waco, TX *****

************@*****.*** / 254-***-****

SUMMARY

Business- General Manager bringing over 15 years of experience in Construction /Transportation industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. SKILLS

Supervision and Training

Policy/Program Development

Training Management

Sales Tracking

Mathematical Calculation and Reasoning

Operations Oversight

Problem Anticipation and Resolution

EXPERIENCE

General Manager / On Demand Concrete - Waco, TX 09/2021 - Current Built and maintained loyal, long-term customer relationships through effective account management. Designed sales and service strategies to improve revenue and retention. Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Supervised employees through planning, assignments and direction. Enhanced operational performance by developing effective business strategies, systems and procedures. Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol. Sales Manager / Big Creek Construction - Waco, Texas 07/2012 - 09/2021 Helped customers find specific products, answered questions and offered product advice. Established new accounts and serviced existing accounts maintaining professional relationships. Achieved company growth and brand development through market expansion and sales. Analyzed business and sales targets using critical problem-solving skills. Analyzed competitors' successes and failures, evaluating impact on market. Driver / Lane Construction Co - Waco, TX 05/2008 - 07/2012 Reviewed work orders to perform freight movement and deliveries. Performed pre-trip inspection checks and reported problems to supervisor. Documented daily mileage, gas and other data.

Drove trucks to and from job sites to deliver supplies. Delivered customer orders and collected payments to keep accounts current. Maintained safe driving history with no critical incidents over 3-year timeframe. Driver / Williams Brothers Construction Co - Waco, TX 04/2006 - 05/2008 AF

Reviewed work orders to perform freight movement and deliveries. Inspected vehicles for cleanliness and checked gas and oil levels prior to departure. Documented daily mileage, gas and other data.

Maintained safe driving history with no critical incidents over 2-year timeframe. Documented customer service issues, expenses, mileage and other key information. EDUCATION AND TRAINING

High School Diploma 05/1998

University High School - Waco, TX

LANGUAGES

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

CERTIFICATIONS

CDL Class A Driver

Certified Heavy Machine Operator- 5 years

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