humberto ortiz

Santa Ana, CA

ad4hvu@r.postjobfree.com

+1-714-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Restaurant Server

International Hotels Group - Anaheim, CA

September 2012 to March 2020

Greets Guests with a genuine smile, ensures an enjoyable quality dining experience,

Look for visual and verbal cues to identify the experience the Guest wants and customize the service to meet their expectations, accurately takes food and beverage order from Guests, Ensuring expedient service of food and beverages to the Guest, Frequently checks up on the Guests and uses visual cues to provide exceptional service as appropriate,

expertly recommends and upsells on items,

ID the Guests who looks under age if ordering alcoholic beverages, Follows all Service Style Standards,

Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable,

Practices conversational ordering by mentioning current promotional features if apply.

Restaurant Server

La dorada bakery - Garden Grove, CA

March 2002 to September 2012

Server working in every aspect of guest service, greeting guests that arrive, help seat them, and provide exceptional service assist guests with making food choices and take the order into the micros in order with preparation!

Restaurant Server

Education

High school diploma

centennial college of santa ana california

September 2000 to Present

High school diploma

Centennial college - Santa Ana, CA

High school diploma

Skills

• Customer Service

• Serving Experience

• POS

• Sales

• Training

• Upselling

• Restaurant Experience

• Micros POS

• Bartending

• Host/Hostess

• Management

• OpenTable

• Guest Services

• Cooking

• Banquet Experience

• Busser

Certifications and Licenses

Food Handler Certification

Assessments

Food Service: Customer Situations — Familiar

March 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Familiar

Fine Dining — Familiar

March 2020

Knowledge of food and beverages in fine dining establishments and ability to provide exceptional guest service

Full results: Familiar

Customer Focus & Orientation — Proficient

March 2020

Responding to customer situations with sensitivity Full results: Proficient

Bartending — Proficient

March 2020

Understanding, pouring, and mixing drink orders

Full results: Proficient

Memorization & Recall — Proficient

March 2020

Committing product or merchandise information to memory and recalling it at a later time Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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