Bernadette Norton

**** * ********* **/ *** ****/ Peoria, AZ 85382 602-***-**** ad4hus@r.postjobfree.com

Objective: To secure a stable, long-term career utilizing my talents and experience to maintain job security, and offer exceptional working relationships with a service oriented, friendly, reliable approach, with the goal of customer satisfaction.

Administrative Professional Skillset:

Highly functional, productive, and multitasker – I succeed in prioritizing and completing my daily agenda and follow through with my commitment to return to a task later.

Fluent with computers, Microsoft office, equipment, and technology in general. At ease within day-to-day busy office environments.

Excellent organizational skills, concise and articulate written and verbal communication, detail oriented yet concerned with completion of “big picture”.

Proficient in designing, implementing, and completing complex projects while minimizing operational burdens.

Ability to operate a 50-line switchboard, route/relay critical information, rapidly execute large amounts of data entry, file paperwork, interact with clients, business ownership, and other associates to further my company’s goals.

Professional, Friendly, relentless, independent, operate based on facts, accurate, perfectionist tendencies, loyal team member, focused, reliable.

Professional Certification:

November 18th, 2021- Successful completion of S.T.A.R. Program.

“Certified Peer Mentor Support Specialist”

Professional History:

May 2023-August 2023 Patient Engagement Specialist II at Denova Collaborative Healthcare in Phoenix, AZ

Responsible for the first point of contact for patient engagement in order to complete tasks at hand that support the physicians, nurses, medical assistants and all office staff to provide excellent patient care.

Checked patients in/out, took patient’s temperatures, collected co-pays, scheduled appointments.

Made follow up calls.

Chart prep work.

Provided exceptional oral and written communication to patient’s as well as interpreter services for non-English speaking patients.

Delivered high-quality, efficient patient care.

Sent appointment reminders, logged all cancellations, no-shows, etc.

Sent demographics, advance directives, and all other required patient information to patient portal.

Sent reminder emails, text messages, and letters for appointments and any other pertinent information to patients.

Professional History: (Cont’d)

April 2020 – April 2023 Author of “Purpose Driven - Free To Be Unapologetically Me” Peoria, AZ

Owner of book publishing company - B’s Book Bouquet, LLC.

Created, designed, and trademarked my book publishing company in conjunction to the writing, publishing, and promoting of my book. The goal of which was to inspire and help other aspiring authors as well as offer life coaching services.

“Purpose Driven - Free To Be Unapologetically Me’’ is a chronological compilation of poems spanning my childhood to my adulthood. It is a creative, self-expression of painful or uncomfortable experiences in my youth and my journey to overcome them. It is meant to be an inspiration to others suffering from similar challenges.

The processes involved in this endeavor broadened my professional and personal character. I learned the legal processes of trademarking and establishing a corporation, I learned how to market my product by promoting my book – I did this by developing an online presence, creating and designing marketing materials, pursuing the recognition and then a relationship with Barnes & Noble and Amazon.com nationwide. Setup book signings for bookstores, coffee shops, recovery homes, and a DV outreach program.

Coordinated empowerment speaking engagements as a form of community outreach, offered Life coaching and book publishing services for aspiring authors.

I continue to write poetry which can be found at www.bsbookbouquetllc.com

January 2008 - October 2018 Co-Founder and Business Developer at Compassionate Senior Services in Glendale, AZ

Designed and developed business marketing materials as well as Standard Operating Procedure (SOP) documents, obtained company operating licenses, established new patient screening protocol, set up Better Business Bureau membership, pioneered crucial relationships with top business referrers. Participated in marketing events, incorporated binding contracts into our SOP.

Performed administrative assistant roles: weekly reports, correspondence letters, satisfaction surveys, scheduled appointments, set up group home tours, escorted families to tour assisted living facilities, planned events, facilitated sales presentations.

Provided non-medical caregiving to group homes as needed based on referrals.

February 2003 - December 2006 Receptionist/Admin Assistant at Corporate Office Centers in Scottsdale, AZ

Operated a 50-phone line switchboard for office space leasing and virtual office service provider company. Each client had a different, personalized business and greeting. I accurately routed callers to appropriate business extensions, received and sent mail for each business, prepared conference rooms, collected past due balances, completed random requests from these businesses, more importantly, I remembered all 50 business greetings, names of company officers/employees, as well as their individual client.

Produced internet search engine performance reports, data entry, signing for incoming FedEx/ UPS packages for clients.

Organization and maintenance of client files, prepared beverage trays, cleaned conference rooms, and kept front office neat and tidy.

BN Resume (Cont’d)

Education

November 2021 S.T.A.R. (Stand Together and Recover Centers Inc.) Phoenix, AZ- Certified Peer Support Specialist

December 2006-December 2007 SMTC, Glendale, AZ- Medical Coding Certificate/Medical Terminology

January 2002-February 2003 Scottsdale Community College, Scottsdale, AZ- Studied Photojournalism

February 1999 Rio Salado College, Phoenix, AZ- GED

September 1996-September 1997 Classic Beauty College, Phoenix, AZ- Licensed Nail Technology Diploma

References

Kathryn Padgett- Owner of Compassionate Senior Services 602-***-****

Jerrod Norton- Lead Server Sun Health/Colonnade 623-***-****

David Norton – Business Architect American Express 602-***-****

Salary Expectation

32k to 40k Annually With room for advancement

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