Veera Chikkam PMP

Technical Program/Project Manager

Visa: US Citizen https://www.linkedin.com/in/veerarchikkam/

972-***-**** / ad4ht6@r.postjobfree.com

Total 17 plus years of IT Experience in leading digital transformation initiatives across Salesforce,Cloud migrations, App development, Infrastructure,Automation, E-Commerce, and IAM/CIAM domains.

Extensive experience in project management; Infrastructure & application development, PMO development, Process transformations - Agile and Safe Methodologies, Global delivery, Azure,AWS.

Lead technical upgrade projects of SQL Server, ORCL, Windows, Exchange and SharePoint, AD upgrades, Plainview, PPM and DB Refresh

Experienced in SDLC Methodologies including Waterfall Agile, Scrum, Kanban and Safe: Project Prioritization and Tailoring Protocols, Scrum Reviews, Project Quality Review/Control, Metric/Scorecard Reporting, Resource Management, Budget Management and Vendor Selection/ Contract Management. Managing Product development.

Proficient in implementing cloud-based (SaaS, PAAS, IAAS) solutions, including Salesforce (Service Cloud, Sales Cloud, Marketing Cloud, Commerce Cloud) and CPQ.

Led global programs on $20 million budgets, steering digital teams to innovate and fostering strategic alliances, resulting in multi-million-dollar revenue growth and market dominance.

Developed/Monitor & Control Practice Portfolio Schedule, Resource/Capacity/Demand Planning, Build of Enterprise-wide Reporting through Integrated Project Plan, and Executive Reporting

Technical Skills: MS Project, Salesforce Administration, Salesforce Sales Cloud, Service Cloud, Experience (Community) Cloud, Marketing Cloud, Salesforce Lightning, CPQ,Vlocity,Omnistudio,Planview, Daptiv, JIRA, ServiceNow, OKTA, SailPoint, AWS, Azure, Infrastructure,SAAS, PAAS,IAAS, Automation, Application Development,SQL Server, ASP.Net, XML, SQL Server, Oracle,SharePoint, Exchange,SAP HR, Service Now.

Professional Experience

PROGRAM Manager ONCOR ELECTRIC FEB 2022 – Dec 2023

Salesforce, Infrastructure, cloud migrations, Azure Devops, IAAM,jira,

Ensured on-time, on-budget delivery of Salesforce and infrastructure programs, utilizing efficient project management methodologies.

Directed streamlined Sales Cloud initiatives for lead, opportunity, and account management.

Implemented Sales Cloud automation with workflow rules and process builder for efficient lead conversion and opportunity management.

Manage RAID (risk, actions, issues, decisions) Log for multiple project teams, mitigating risks and ensuring timely actions.

Led a team of 30+ Salesforce professionals, onsite and offshore, ensuring high performance and successful project delivery.

Implemented advanced CPQ features for enhanced quoting accuracy, coupled with refining Salesforce User stories through meticulous business analysis.

Collaborate with multiple managers to maintain the business requirements backlog and ensure alignment with essential business capabilities.

SR Project Manager Caliber HOME LOANS Dec 2019 – Feb 2022

Salesforce,Infrastructure, cloud migrations, Azure Devops, IAAM,jira

Spearheaded the implementation of a robust Salesforce-based loan origination system, integrating complex workflows and validation rules for an efficient end-to-end lending process.

Led Salesforce CPQ initiatives to streamline loan quoting processes, configuring loan products, implementing guided selling, dynamically calculating pricing, automating approval workflows, generating compliant quotes and documents

Orchestrated comprehensive management of Salesforce CPQ, Sales Cloud, and Service Cloud projects, ensuring cohesive integration and optimal functionality, including involvement in technical design plans and configuration.

Leveraged Salesforce automation tools to create intelligent loan application forms, enhancing data accuracy and user experience for borrowers and loan officers.

Provided user support and training during the rollout of new Salesforce features, contributing to the creation of training materials with cross-functional teams.

Sr Project Manager Texas Capital Bank, PMO Richardson TX MAY 2019 – NOV 2019

Salesforce, SailPoint PMO, IAM,OKTA,Infrastructure,Cloud Migrations, Azure Devops,AWS,jira

Implemented Salesforce and SailPoint Identity IQ at TCB, developing a roadmap for enterprise applications integration.

Created Mitigation Plans, monitored project budget actuals vs estimates, and ensured monthly budget health.

Served as a technical liaison between System Operations, Operational Security, and Application Development teams, facilitating the migration n of on-premise assets to the Cloud.

Led, delivered, and evaluated Identity and Access Management (IAM) products, including Multi-Factor Authentication and Federation for employees (SSO, ADFS, SailPoint, OKTA).

Project Manager ONCOR ELECTRIC Dallas Tx SEP 2014– NOV 2019

salesforce, E-Commerce, Infrastructure, planview,jira,OKTA,Infrastructure,Cloud Migrations,Azure Devops,AWS

Successfully implemented Salesforce, enhancing outage response, service requests, and customer communications at Oncor Electric Delivery.

Executed a roadmap through collaborative efforts with engineering partners, UX, and advisory teams, ensuring an end-to-end feature delivery cycle.

Directed the Salesforce implementation for Oncor Electric Delivery, tailoring the platform to elevate customer relationship management in the energy utilities sector.

Stakeholder Management: Prioritized work effectively to meet business objectives, managing competing priorities of different lines of business.

SR Project MANAGER Citi Group Dallas Tx JULY 2009– AUG 2014

E-Commerce, Digital transformation,infrastructure,acquisition and mergers

Led Costco to Citi Card Merchant change upgrade project Phase II with total project budgets of $20M; managed variance of 10%; average team size of 50 internal SMEs (domestic and internal) and vendor teams.

Lead all project calls with a focus on SOW delivery. Understanding clearly the customer responsibilities compared to the vendor responsibilities. Understand how the intersection of work could cause delays and properly managing those expectations.

Management and delivery of large-scale E-mail migrations to Office 365. Exchange Upgrade’s, Plainview Upgrade, Application automations projects including desktop migrations and hybrid implementations.

SOFTWARE Development Manager GAME STOP Dallas Tx MAY 2008– May 2009

E-Commerce, POS, Infrastructure, acquisition and mergers

•Global POS Implementation: Oversaw POS implementation in 14 countries, managing a team of 10 core members and 15 international resources.

•Customer-Centric Web Development: Led web development efforts, collaborating closely with Business Development and Product Managers to align solutions with customer needs throughout implementation.

•Comprehensive Project Management: Managed project activities including team building, development leadership, change management, scope and budget definition, reporting, documentation, meetings, resource mentoring, task definition, progress tracking, and milestone completion.

PROJECT MANAGER AT&T (CINGULAR) Dallas Tx OCT 2006– APRIL 2008

E-Commerce, Infrastructure, acquisition and mergers

•Project Management: Maintained schedules, issue and risk logs, and generated status reports.

•Managed a diverse project team including Business Analysts, Tech leads, Functional Designers, and Web and DB Developers.Stakeholder Collaboration: Conducted kickoff meetings with executives, product management, and cross-functional teams to align on business requirements, project approach, resources, dependencies, and milestones.

EARLY CAREER EXPERIENCE

Software Engineer ~Technical Manager

Adea Solutions Verizon McAfee

Education / Certifications

Bachelors of Science, Excelsior College, Albany, NY 2008

Certified PMP (Project Management Professional) from PMI 2007

Certified Application Developer - 2006 (ASP.NET, SQL Server,XML Web Services,C# VB)

Microsoft Certified: Azure Solutions Architect Expert 2020

Salesforce Certified Administrator 2021

Contact this candidate