Brenda Adegbuyi

**** ********** **

Watauga, TX *6148

ad4hsv@r.postjobfree.com

214-***-****

Collection specialist Santander Consumer USA Inc. 08/2019 - 03/2024 3 party collections specalist Dyamic Dedicated 01/2016 - 10/2016 Collection specalist Wells Fargo Company 10/2009 - 04/2012 Collections Specialist Chrysler Financial Corporation 01/2001 - 09/2009

* Use several different skip tracing tools to locate a customer and collateral

* Managed over 300 accounts on a daily basis

* Reducing delinquency for assigned accounts

* Managed a portfolio value of 100 million using multiple computer systems

* Maintain consistent contact with account holders to secure collateral and bring accounts to a current status Offer extensions of credit on accounts

* Meet and exceed monthly center and monitoring goals

* Negotiate payment arrangements with irate customers

* Negotiated for the return of collateral on defaulted loans with customers, attorneys, insurance companies, external vendors, government officials, impound facilities, and authorized third parties

* Executing business decisions on defaulted loans, up to and including repossessions and charge-offs

* Maintain communication with customers and implement collection activity through regular telephone calls

* Managed incoming calls from customers making payment arrangements, account changes and or answering account questions

* Provided loss mitigation servicing on delinquent accounts for Chrysler Financial to reduce overall delinquency on the auto loan portfolio

* Negotiate payment options for all past due customers

* Mitigate losses o. Controlled work lists to continually achieve monthly goals