REGINA FORD

Wilmington, NC 980-***-**** ad4hr6@r.postjobfree.com www.linkedin.com/in/regina-ford-a22b3129

SENIOR EXECUTIVE ADMINISTRATIVE ASSISTANT

Over 15 years of experience supporting C-suite executives, senior leaders, and medical facility teams. Creative thinker and collaborator adept at communicating in a matrixed environment and ensuring confidentiality of sensitive information. Confidently interfaces with clients and colleagues across all organizational levels. Self-motivated, resourceful, and organized aptitudes. Swiftly adapts to new processes and thrive in a challenging work environment.

AREAS OF EXPERTISE KEY PROGRAMS SKILLS

Project Prioritization Facilitate, Develop and Maintain SharePoint Sites Confidential and Restricted Information

Exceptional Attention To Detail and Accuracy Maintain Expenses and Mileage Software Adobe Acrobat API My Time Zoom MS Suite (Access / Excel / Outlook / PowerPoint / Publisher / SharePoint / Skype / Word / Concur / MS Teams Payroll Vendor Management Team Building Employee Information Uploading Customer Service Multitask Project Management Organizational Skills Problem Solving Communication Adaptability Financial Management Leadership Skills Research Skills

WORK EXPERIENCE

Novant Health Brunswick Medical Center 2022 - 2023

Sr. Executive Administrative Assistant

Office of President & Director of Professional Services Support

Maintained multiple calendars and integrated schedules and developed integrated processes and procedures with focus on efficiency and effectiveness.

Handled confidential and sensitive information to ensure appropriate sign off and approval.

Coordinated Productivity meetings with the required leaders.

Balanced general ledger, expense accounts, and maintain payroll for leadership and support staff.

Coordinated support activities for employee recognition programs.

Arranged travel for leaders, and ensure reimbursements are processed in a timely manner.

Ensured meeting support for day to day business and quarterly leadership retreats.

Ordered office supplies for entire suite and coordinated catering for various meetings and events.

Supplied administrative support to the community board members and for the various leadership meetings.

Novant Health Charlotte Orthopedic Hospital 2015 - 2022

Sr. Executive Administrative Assistant

Office of President & COO, Chief Nursing Officer, and Director of Sports Medicine.

Maintained calendars and integrated schedules and managed business continuity and disaster recovery information.

Managed and maintained payroll for leadership and support staff.

Developed integrated processes and procedures with focus on efficiency and effectiveness.

Handled confidential and sensitive information to ensure appropriate sign off and approval.

Identified and pulled financial information in regard to Overtime and No lunch clockings.

Coordinated Productivity meetings with the required leaders.

Balanced general ledger, expense accounts, and maintain payroll for leadership and support staff.

Coordinated support activities for employee recognition programs.

Arranged travel for leaders and nursing staff, and ensure reimbursements are processed in a timely manner.

Ensured meeting support for day-to-day business and quarterly leadership retreats.

Coached and trained junior administrative assistants.

Screened internal / external calls and ensured customer needs are met.

Novant Medical Group 2008 – 2015

Executive Administrative Assistant

Office of Vice Presidents of Operations, Executive Physicians, and Operations Directors.

Maintained Internal Medicine Physician call schedule and GCM staff/support team contact list.

Established mentoring program and new manager orientation.

Assisted with GCM monthly managers and physician meetings and leadership and nursing staff with travel arrangements. Provided business support including reporting and business documentation.

Directed and oversaw work of junior administrative assistants.

Regina Ford 980-***-**** Page 2

Researched and resolved budget issues and proactively raised issues to leadership.

Provided project support and followed and adhered to the vision and values of Novant Medical Group.

Mid Carolina Cardiology 1999 – 2008

Administrative Specialist II

Office of Practice Director and Vascular Physicians

Billed Mobile Echo and Vascular sites and kept all record books updated.

Started ICAEL, ICAVL, ICANL process ( data collection and loading). Kept a weekly statistic list for testing areas.

Maintained, revised and re-wrote amendment policies for Echo, Vascular and Nuclear Manuals.

Coordinated meetings with manager, other managers and vendors. Processed legal documents, in regards to patient’s records and bill out fee invoices, for lawyers, or insurance companies and ordered office supplies.

Credentialled and updated physician licenses and CMEs. Coordinated deposition meetings with Doctors/ Attorneys.

Nursing Services Assistant

Office of Vascular Physicians

Scheduled all outpatient procedures at the hospital, done by MCC.

Proofread transcribed letters and checked patient’s charts for appropriate records, prior to appointment.

Sent correspondence to patients and referral doctors.

ADDITIONAL RELEVANT EXPERIENCE

Presbyterian Hospital Unit Secretary

Entered doctor’s orders into computer chart.

Scheduled specific inpatient procedures and test and organized patient’s charts.

Admitted, transferred, and discharged patients; ordered supplies and updated Administrative/Physician’s Manuals.

EDUCATION CERTIFICATIONS

M.A. Transformational Leadership, Bakke University

B.A. Political Science, University of North Carolina

A.A.S. in Office Systems Technology, Central Piedmont Community College.

(CEAP) Executive and Administrative Professional, Office Dynamics University.

COMMUNITY SERVICE VOLUNTEERISM

Foreign Missions: Dominican Republic, Nigeria, Zimbabwe, South Africa, Nicaragua, Minister of Missions with Nexus Global Serve and Samaritans Feet

Volunteer Activities: American Red Cross receptionist Crisis Assistance/Abuse hotline for Mecklenburg County Meal service for various shelters Reach One Prison Ministry, Member Build playset with the Rock-Solid build volunteer project Put school supply kits together as part of Novant’s back to school program Built a Habitat house for community families.

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