SHANNON QUINTERO

Phone: 480-***-****

ad4hqj@r.postjobfree.com

Career objectives: secure my position on a well-rounded team. To provide the best customer service possible. Find a long-term position with an encouraging company and make a career.

Work well with diverse types of personalities and people. Egar to learn new skills and work with people to resolve problems and find solutions as well as celebrate successes.

EXPERIENCE

MARCH 2019 TO June 2023

ENROLLMENT ADVISOR/STUDENT SUPPORT COORDINATOR

PEARSON-POLS-Chandler, AZ

Remote-Arizona State University Online-Students Team

Assist and guide students to choose the correct online higher education programs. Provided guidance on what program would best suit what they were trying to accomplish moving forward with their higher educational journey. Provide resources for FASFA and academic advising. Scholarship links provided. Informed students of missing components of their application, whether they were admitted or denied admissions, and if applicable, offered second options to continue their education. Covered, cost, time commitment, clinical hours, etc. Communicate via inbound and outbound calls, text, and emails.

Varied by time of year and semester, roughly 20-100 calls per day.

JUNE 2023-AUGUST 2, 2023

ENROLLMENT ADVISOR/STUDENT SUPPORT COORDINATOR

MEGA INTERNATIONAL, LLC AKA BOUNDLESS LEARNING-

Remote-Maryville University Online-Students Team

Assist and guide students to choose the correct online higher education programs. Provided guidance on what program would best suit what they were trying to accomplish moving forward with their higher educational journey. Provide resources for FASFA and academic advising. Scholarship links provided. Informed students of missing components of their application, whether they were admitted or denied admissions, and if applicable, offered second options to continue their education. Covered, cost, time commitment, clinical hours, etc. Communicate via inbound and outbound calls, text, and emails.

Varied by time of year and semester, roughly 10-50 calls per day.

OCTOBER 2000-MARCH 2019

WASTE TRACKING COORDINATOR/CUSTOMER SERVICE/ACCOUNT MANAGER/Accounts Receivable

VEOLIA NORTH AMERICA-WEST BRIDGEWATER, MA AND PHOENIX, AZ

Receive/cross check for errors for inbound hazardous and universal waste manifest and bill of ladings for materials for recycling. Inbound/outbound calls to customers, sign and send final paperwork to the EPA and the DEQ of Arizona. Scan and send received documents to billing department for invoicing. Manage high end accounts, create, and send out new price sheets, waste information profiles for incoming waste for recycling. Handle inbound and outbound customer service follow-up calls. 2-50 calls per day. Responsible for calling on accounts I managed that had past due invoices and help to obtain the past due monies and work with the customer prior to sending them to collections.

MAY 1997 –OCTOBER 2000

CUSTOMER SERVICE/ASSISTANT LEAD SHIPPING AND RECEIVING

BOB’S STORES-RANDOLPH, MA

Maintain and work on sales floor to assist customers while shopping, pull from backstock and make sure all areas are filled and neatly folded. Receive and check in secured tagged trucks with merchandise. Match piece count on the truck manifest to what was physically off loaded. Hang, sort, size, and prep new inventory to be worked to the sales floor. Set up displays from floor plans sent to the store by the corporate office. Cross trained as a cashier when needed for back up during busy season such as back to school, and holidays. Answer inbound calls and make outbound calls pertaining to customer merchandise and discrepancies on inbound/missing shipments

JANUARY 1990-MAY 1997

DIETARY AIDE/KITCHEN HELP/COOKS HELPER

NEW ENGLAND SIANI HOSPITAL AND REHABILITATION CENTER-STOUGHTON, MA

Prepare and set up patient food trays, deliver patient trays to nurses' station and retrieve them when patients are finished. Set up salads, and patient feeding tube nutrition daily. Assist head cook and set up pans of side dishes and dessert trays for the cafeteria. Help serve medical staff and visitors during open hours in the cafeteria. Clean up and lock up cafeteria and restock items for the next day. Help steam clean all stainless-steel equipment for the next day to restart the process again. Answer incoming calls from the nurse's stations needing nourishments sent up to replenish their mini kitchens for the patients.

EDUCATION

JUNE 1992

HS DIPLOMA, STOUGHTON HIGH SCHOOL

Honor choir, flag football, GPA 2.1-2.5

August 1992

Massasoit Community College

Criminal Justice/Probation

1year completed no degree obtained

Current-2023

LEARN FREIGHT.COM

Freight Broker online course

Certificate to be obtained at my pace once program completed

SKILLS

•Manage incoming/outbound calls, text, and emails all in on CRM system

•Strong ability to answer inbound and outbound calls, and text and emails

•Over 25 years customer service experience

•Ability to multitask and pay close attention to detail

•Microsoft office friendly

•Ability to defuse situations with “difficult” customers and provide resolution to their issues or concerns.

•Positive attitude and always try to be a team player and assist others with tasks they may not understand or feel they need help to find the best resolution for all involved.

•Google Doc’s friendly

•Problem solving

•Manage accounts receivables and assisted with collections process and obtaining payments on past due accounts

•OSHA and Haz Mat Certified until 2019

•Sales Force/People Soft/File Maker Pro software trained

OUTSIDE ACTIVITIES:

I have a passion for the environment. Actively recycling at home and educating my children and family on the importance of maintaining our oceans, forests, and wildlife. I enjoy ceramic painting, music, and long road trips with my family. Active parent in my children's activities from competitive dance with my daughter, to high school football with my autistic son. Stong supporter of the autism community. I would describe myself as an upbeat, easy-going, team player. I always try to see the positive in everyone. Work well with diverse types of personalities and people. Egar to learn new skills and work with people to resolve problems and find solutions as well as celebrate successes.

Contact this candidate