Quality Assurance Customer Service

Nia Wardlow

**** *. **. ********, *******, IL ***19 708-***-**** ************@*****.***

HIGHLIGHT OF QUALIFICATIONS

ServSafe Cert.

Food Prep

Supervision

Call Center

Packaging

Assembly Line

Quality Assurance

Customer Service

Package Weighing

Inventory

Sales

Quality Control

PROFESSIONAL EXPERIENCE

Warehouse associate, Target Corp November 2021-March 2024

Organized warehouse design to maximize space for stock while allowing for high volume traffic zones

Established and maintained good relations with customers, vendors and transport companies

Received deliveries, scanned packages and updated orders in internal database

Generated warehouse shipping documents. packing lists and invoices.

Examined packages and goods for damage and notified vendors of replacement needs

Managed warehouse system updates to increase productivity and reduce errors

Classroom Assistant, Shoesmith elementary school September 2022- December 2023

Engaged one-on-one with students with behavioral problems in both classroom and extracurricular settings, resulting in an improvement of more than 10% in their grades

Supervised weekly reading group that encouraged students to read an average of 3 new books monthly

Proctored biweekly quizzes and weekly tests, ensuring academic integrity

Assisted students with online learning using tools including Zoom and Google Slides/Drive

Worked under teacher’s direction to maintain a clean, safe, and comfortable classroom

Security Guard, Securitas March 2020-November 2021

Provide security services in various environments including but not limited to office buildings, conventions, sports events, entertainment and other venues

Check identification of all persons entering and exiting the facility

Conduct facility rounds hourly, noting any security or safety concerns

Record data, such as property damage, theft, violations or unusual occurrences

General Labor, Univ. of Chicago December 2019-February 2020

Transport packages across campus to various departments

Execute various cleaning duties including moping, sweeping and dishes

Other labor duties assigned

QUALITY ASSURANCE Tech, XPO Logistics September 2018-October 2019

Ensuring that raw materials or components involved in the production process are of suitable quality

Inspected production machinery and employees to make sure the production process runs smoothly

Wrote production plans that minimize risk of mistakes during production

Shift Manager, McDonalds June 2016- May 2018

Trained new hires on various procedures including, open/close, cleaning, food storage and preparation

Executed scheduling duties weekly, assuring appropriate coverage for each shift

Accepted various forms of payment, following cash handling and credit/debit processing guidelines

Prepared orders with accuracy, making adjustments and additions as needed

EDUCATION

Dunbar Vocational Career Academy -2017

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