Quality Assurance Customer Service

Marlon Perkin

708-***-**** *************@*****.***

HIGHLIGHT OF QUALIFICATIONS

ServSafe Cert

Food Prep

Supervision

Packaging

Assembly Line

Quality Assurance

Customer Service

Package Weighing

Inventory

Sales

Quality Control

PROFESSIONAL EXPERIENCE

SECURITY GUARD, SECURITAS MARCH 2020-Present

Provide security services in various environments including but not limited to office buildings, conventions, sports events, entertainment and other venues

Greet clients and guests in a professional and courteous manner

Check identification of all persons entering and exiting the facility

Conduct facility rounds hourly, noting any security or safety concerns

Record data, such as property damage, theft, violations or unusual occurrences and provided reports to the supervisor for appropriate action

GENERAL LABOR, UNIV. OF CHICAGO December 2019-February 2020

Transport packages across campus to various departments

Execute various cleaning duties including moping, sweeping and dishes

Other labor duties as signed

QUALITY ASSURANCE TECH, XPO LOGISTICS September 2018-October 2019

Ensuring that raw materials or components involved in the production process are of suitable quality

Inspected production machinery and employees to make sure the production process runs smoothly

Wrote production plans that minimize risk of mistakes during production FRONT DESK, YOUTH ADVOCATE June 2018-August 2018

Filed papers into the correct folder, Answer calls and questions for the advocates

Transferred calls for different advocates

Cleaned off desk and phones with cleaning wipes, making sure trash was empty before leaving SHIFT MANAGER, MCDONALDS June 2016- May 2018

Trained new hires on various procedures including, open/close, cleaning, food storage and preparation

Executed scheduling duties weekly, assuring appropriate coverage for each shift

Accepted various forms of payment, following cash handling and credit/debit processing guidelines

Prepared orders with accuracy, making adjustments and additions as needed

Provided excellent customer service to patrons, upselling variety items and making suggestions when appropriate

EDUCATION

Dunbar Vocational Career Academy -2016

CERTIFICATION

ServeSafe Food Protection Manager Certification Exp. 10/2022 National Restaurant Association

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