Assistant Manager

Lydia Cotton

Katy, Texas, ***** 832-***-**** *****.********@*****.*** linkedin.com/in/lydia-cotton-90 Hands-on Assistant Manager with a decade of work experience; 4 of those years focused on leading cross- functional project teams to deliver results for a multimillion-dollar portfolio of B2B and B2C clients. Experienced in Agile and Waterfall methodologies, collaborative planning, forecasting, risk analysis, and content improvement. Particularly gifted in building relationships with the project team to ensure successful project completion. Top Gallup Strengths include: lifelong learner, achiever, and intense focus. Key skills include: Project Planning Risk Management Communication Planning Asana Project Documentation Google Suite Stakeholder Management EDUCATION

Google Project Manager Certificate Online 2024

Asana Project Management Certificate -Texas A&M, Online 2022 Master of Science, Human Services and Consumer Sciences - Texas Southern University, TX 2019 Bachelor of Science, Interdisciplinary Studies, Elementary Education - University of Houston, TX 2014 RELEVANT EXPERIENCE

Project Manager – Project Management Institute (Volunteer), Houston, TX 11/2023 – Present

• Communicate effectively with stakeholders to gather requirements, provide updates and address concerns.

• Allocate resources, including human resources and materials, effectively to support project activities.

• Provide leadership and guidance to project team members, empowering them to contribute effectively to project success.

Project Manager - alliantgroup (Contract), Houston, TX 01/2023- 04/2023

● Monitored and managed project progress, risks and issues to ensure project delivery was on time and met quality standards with 100% project completion.

● Provided project leadership and mentorship to team members, promoting a culture of excellence and continuous improvement.

● Facilitated project meetings with 10 clients, status reporting, and stakeholder communications to ensure project transparency, alignment, and buy in improving client outreach by 30%. Customer Success Manager - Hive Learning, Houston, TX 09/2021 - 12/2022

● Manage the kick-off meetings and onboarding of 5 new B2B clients annually, resulting in 60-70% of participants registering and engaging with the platform within 3 weeks.

● Coordinate project deliverables using Asana between 3 international clients and internal IT teams for SSO system integration with Azure, ensuring all milestones are met accurately and on time.

● Analyze engagement data from powerbi for quarterly business reviews with key stakeholders in 5 client accounts with 100% client satisfaction.

● Direct strategy meetings focused on key performance indicators, gap analyses, engagement reports, corrective action plans, and further product implementations, improving client enrollment by 30% and platform engagement by 20%.

Lead Instructor - Houston Independent School District, Houston, TX 01/2015 - 09/2021

● Created, oversaw, and evaluated curriculum project plans for 300+ students within multiple courses, consistently exceeding expectations by over 15% with a 92% pass rate.

● Organized a team of 6 instructors, coordinating project content, schedules, meetings, task delegation, and training strategies while serving as a liaison between the team and key stakeholders.

● Consulted on the strategic planning process with the senior leadership team to plan the annual vision and goals, improving the school rating from a D-level to an A-level over 3 years.

● Planned and executed 3 annual fundraising events for over 300 professionals per event by managing vendor relations, marketing and promotions, itineraries, budgets, and event venues, surpassing annual revenue goals.

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