Sarita N Patel

Professional Experience

Adecco Epiq, Dublin, OH 08/2020 - 10/2023

Contact Center and Claim Agent

As a Contact Center and Claim Agent, gained experience in several domains like data breaches cases, Lawsuit, Banking domain (Wells Fargo client) Healthcare domain (United health care client) client side in Epiq.

Process and document claims, ensuring accuracy, compliance with company policies, and timely resolution.

Deliver high-quality customer service by responding to inquiries, resolving issues, analyzing the customer data and providing information to clients.

Maintained effective communication with clients/internal teams to ensure smooth flow of information and expedited claim processing.

Conduct research using available resources to provide callers with information, demonstrating a commitment to meeting customer needs.

Identified and resolved claim data related issues, disputes, or discrepancies to the satisfaction of all parties

Involved, Quality check for check reissued.

Exceeded departmental expectations for accuracy and productivity, contributing to the overall success of the team.

Communicated obstacles to completing work to the leadership team, facilitating issue resolution and workflow improvement.

Meijer, Columbus Pike, OH 09/2019 - 03/2020

Cashier & Customer Service

Delivered friendly customer service, assisting customers with inquiries, product location, and resolving issues to enhance their shopping experience.

Operated cash registers and point-of-sale systems, scanned items, applied discounts, and handled cash drawer balancing.

Led customer queues efficiently, minimizing wait times and ensuring a smooth checkout process.

Assisted customers with returns, exchanges, and refund processing, following company guidelines and policies.

Resolved customer complaints and provided product information, delivering exceptional customer service.

Developed a stellar reputation for prompt and efficient service with a high level of accuracy, consistently receiving top ratings during three years of service in the store.

Maintained understanding of store merchandise, promoting and selling in-store credit cards to customers.

Education

Sambalpur University

oBachelor of Science (BSc),Mathematics