Customer Service Representative
Resume:
Zalika Cowherd
Indianapolis, IN
ad4hoz@r.postjobfree.com
To take my experience and education skills towards my career and future.
Work Experience:
CHS, Physician Practice Specialist - Antioch, TN
September 2022 to May 2023
Answer in-bound calls from patients, insurance companies and attorneys. • Make out-bound Early Out Self-Pay calls, to collect on patient balances. • Perform insurance follow up to address customer concerns. • Research customer billing concerns per paying and create appropriate adjustment as needed. • Ensure created adjustments receive proper approval and sign off. • Address coordination of benefits issues with patient. • Escalate coding issues to the proper facility liaison. • Forward all patient and payer refund correspondence to the Overpayment Resolution team • Performs other duties as directed.
IAAI Customer Service Representative Tile Procurement/Call Team
March 2020-August 2022
Outbound call for Total Loss insurance claims Lien Holder outbound calls • Phone and email correspondence • Data entry.
Trandev Receptionist/Customer Service Representative November 2019 – March 2020
Inbound call Center/Scheduling appointments • Emailing • Data entry.
United Home Health Companion Care / CNA
October 2018 to November 2019
Help clients gain more Independence • Help clients without independence cook • Clean and transport clients to appointments.
Customer Service Representative OnCall International
January 2018 to October 2018
Claims • Inbound calls • Outbound calls customer service and benefits.
Neuropsychiatric Hospital of Indianapolis
Companion Care / CNA
May 2016 to August 2018
Help client gain more independence • Cook, clean and transport clients to appointments.
Customer Service Representative
Ingram Micro Mobility
2014 to 2016
Customer Service • Inbound and outbound calls.
Customer Service Representative
Stericycle
2010 to 2014
Inbound and outbound calls Customer Service.
Education:
High School
Ben Davis High School
GED August 2007
References:
Daisha- Hughes, Manager 317-***-****
Carmen Sheppard, Manager-Richard Swaann
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