Rahila Khanum

ad4hox@r.postjobfree.com- 703-***-**** - Chantilly, VA

CAREER SUMMARY

Analytical and adaptable professional with a talent for troubleshooting diverse technology programs and ensuring information security. Dedicated to delivering exceptional end user support and possessing a customer-centric mindset. Seeking a Cybersecurity Analyst role to contribute to critical security programs and provide operational supervision for incidents and emergency disaster recovery. Areas of Expertise

● Cyber Security Analysts Phishing Analyst Fraud Analyst User Training/Support Customer Service Complaint Handling ServiceNow Proofpoint Analyst CrowdStrike Falcon SentinelOne Splunk Jira Oracle VM Kali Linux WireShark & PCAP Analysis Nessus Tenable IO NMap PROFESSIONAL EXPERIENCE

Cybersecurity Soc Analyst Cybernow Labs March 2022 - April 2023

● Provided Cybersecurity Support in a 24/7 Cyber Security Operation Center (SOC), including detection, response, threat hunting, and support roles

● Analyzed information security posture of next-gen firewalls, domain name systems (DNS) and virtual private networks (VPNs) using Open-Source Intelligence (OSINT) tools Fortinet, ProofPoint, Resilient and Jira

● Operated vulnerability management tools Tenable.io, Nessus, NetSparker, and Armis to analyze and report on web application, asset management and internet of things (IoT) vulnerabilities and threats.

● Analyzed and reported on malware infections and phishing schemes utilizing CrowdStrike Falcon and SentinelOne Event Detection & Response (EDR) systems and Proofpoint (TAP & TRAP)

● Monitored and conducted log analysis Security information and Event Management (SIEM) such as Splunk Enterprise Security (ES) and IBM’s QRadar solutions to identify security anomalies for investigation and remediation

● Utilized networking analysis tool Wireshark and OSINT tools such as VirusTotal, AnyRun, MX Toolbox to examine PCAP files, domains/URLs, and emails to determine indicator legitimacy

● Responded to cyber security incidents by collecting, analyzing, providing detailed evidence Sonic Healthcare Lead Customer Success Technician May 2011 –Present

● Provided prompt, efficient service by phone, chat, and email to customers with software and technical queries or problems.

● Identified patients and their personal information by reviewing their identity documents.

● Assessing patient needs, reviewing patient history, and determining the reason(s) for drawing blood.

● Preparing specimens for transportation, including labeling vials

● Generated usage, performance, and/or availability monitoring reports, wrote up resolutions for the knowledge base, and advised the Support staff on how to improve their use of innovation and automation.

● Handled cash and deposits using the proper accounting procedures and documentation

● Administered all point of sale opening and closing procedures CERTIFICATIONS

Google IT Support Certificate

CompTIA Security +

RELEVANT SKILLS

● Able to analyze complex situations and ensure prompt resolutions resulting in a measurable increase in productivity.

● Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation.

● Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.

● Able to leverage emerging technology and key colleague relationships in order to efficiently solve complex problems and build consensus across organizational levels.

● Unparalleled work ethic, exceptional integrity, and a commitment to excellence.

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