MASUMI PATEL

CHICAGO IL 872-***-****

ad4hof@r.postjobfree.com

No sponsorship required, USC

SKILLS

Problem Solving

Leadership and Teamwork

Critical thinking and problem solving

Communication Skills

Time Management

Teamwork

Ability to Multitask

Adaptability

Customer Service

Ability to Work in a Team

Ability to Work Under Pressure

Quick Learner

PROFILE

• Currently pursuing the Cisco Certified Network Associate (CCNA) certification.

• Organized and efficient TAC support engineer with experience of over 2 years with Samsung Electronics America with customer service orientation and a focus on providing quality support to customers.

• Good understanding of overall Wireless systems with emphasis on PHY, MAC, RLC, RRC and PDCP layers. Troubleshooting experience in supporting 4G/5G RAN

& O-RAN network deployment and commercial network.

• Good Hands on LAN/WAN implementation, Routing Protocols, LAN Switching Protocols.

TECHNICAL SKILLS

● Hands-on experience with Cisco networking equipment and command-line interfaces through labs and simulations.

● Proficient in networking fundamentals, encompassing the OSI model, TCP/IP protocols, subnetting, and IPv4/IPv6 addressing.

● Experienced in troubleshooting common networking issues and implementing effective solutions to meet SLA on ticket.

● Fundamental knowledge in configuring and troubleshooting dynamic routing protocols such as OSPF and EIGRP.

● Hands on configuring and managing layer 2 switching technologies, including VLANs, Spanning Tree Protocol (STP), and Virtual Local Area Networks (VLANs)

● Good understanding of IP subnetting, Access List, Data Network, DHCP, DNS, NAT, Inter VLAN Routing, OSI Model, VPN, Generic Routing Encapsulation, IPSec, IPv6, RSTP,IPv4,IPv6.

EMPLOYMENT HISTORY

TAC Network Support Engineer at Samsung Electronics America, Plano TX August 2021 — January 2024

● Worked as Network Support Engineer to solve regular day to day tickets before escalating to higher tiers and HQ

● Provide 24/7 on-call support as needed for commercial Network outages and network performance issues

● Supporting Verizon Macro-Sites & Small-Cell Sites Integrations from 4G-NOKIA to 5G-SAMSUNG DSS/Clean-NR/UWB (ultra wideband), C-Band and LTE & CBRS using Samsung USM and Unix Commands.

● Using 5G ORAN split functions (7-2x, RU, DU, CU) with RAN/vRAN software architectures in a virtualized environment

● Growing FSUs ENBs & AUs in GUI. Monitoring Alarms of Verizon Sites for maintaining quality standards

● Resolve Troubleshooting & Operational tasks along-with FEs and teams related to 5G DSS to Clean NR conversion and Aus.

● Create and implement MOPS, knowledge based articles, and how to procedures.

● Built strong relationship with higher Tier teams to gain knowledge

● Proactively identify issues in the network and take action to resolve/mitigate

● Worked as part of a project team working with RF engineer and SMEs, supported multiple FOA activities and test cases execution in live production pre-GA environment with log collection using SecureCRT, network configuration changes using USM, grow/de-grow network elements, packet captures and provide reports to Tier-2.

● Responsible to provide guidance, support and train new team members on project, processes, etc. as needed

Technical Support Engineer at Illinois Institute of Technology, Chicago IL May 2019 – December 2019

● Provided technical support and assistance on campus via phone and email, diagnosed and resolved network connectivity issues.

● Configured, installed, and maintained network devices such as Cisco routers and switches in LAN environment.

● Troubleshoot Network connectivity issues in lab environment

● Documented network configurations, procedures, and troubleshooting steps for knowledge sharing and future reference.

EDUCATION

Masters in Electrical and Computer Engineering,

Illinois Institute of Technology, Chicago,IL

Bachelors in Electrical Engineering,

LDRP-ITR, India

ACADEMIC PROJECTS

Enterprise Network Design

● Network design and Topology, configured main site, Configured Branches, Configured Additional Features and Security, Configured Internet connectivity.

● Configuring VLAN interfaces, Securing Console and Telnet connection, Ether Channel trunk, DHCP, IP routing-Dynamic Routing, Inter VLAN Routing, NAT interfaces, ACL web Access.)

Review Paper: The Next Wireless Mobile Generation-5G

● 5G network architecture, Key Technologies, Massive Machine Type Cellular Communication, Non-orthogonal Transmission for 5G, Problems associated with 5G and its solution.

Review Paper: Energy Harvesting with Wireless Networks

● Solar Based Sources, Maximum Power Point Tracking, Wind based Sources, RF based Sources, Vibration Based Sources, Challenges in Security, Networking, Design of Energy Harvesting Model.

AWARDS & CERTIFICATIONS

● MATLAB coding by Vanderbilt University (Coursera)

● Network Protocols and Architecture by Cisco (Coursera)

● Data Communications and Network Services by Cisco (Coursera)

● Programing Language: C, C++.

● Samsung RAN Product Certification by Award Solutions(Samsung Electronics America)

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