Customer Service Insurance Agent
Resume:
Nichole Triplett
**** ********** ** **, *** Philadelphia, Ohio,
USA, 44663
****************@*****.***
Experienced insurance agent with a proven track record of driving sales and building strong client relationships. Skilled in identifying customer needs and providing tailored insurance solutions to meet their individual requirements. Possessing in-depth knowledge of various insurance products and regulations, I am dedicated to delivering exceptional service and ensuring high levels of client satisfaction. Strong communication and negotiation skills enable me to effectively educate clients on policy details and secure optimal coverage for their needs. A results-driven professional with a passion for helping individuals and businesses protect their assets and achieve financial security through quality insurance solutions. Dedicated and personable customer service professional with years of experience in providing exceptional support and satisfaction to clients. Skilled in handling inquiries, resolving issues, and ensuring customer needs are met in a timely and effective manner. Proven track record of fostering positive relationships, improving processes, and exceeding performance targets. Seeking to leverage my strong communication and problem-solving abilities to contribute to a dynamic customer service team. Professional Experience
Ehealth insurance services September 2023 - December 2023 Benefit advisor
American income April 2023 - July 2023
Insurance agent
Successfully developed and maintained relationships with clients to provide tailored insurance solutions based on individual needs and circumstances
Conducted comprehensive insurance policy reviews for clients to identify coverage gaps and offer appropriate recommendations for additional coverage
Consistently exceeded sales targets by actively prospecting for new clients, delivering compelling sales presentations, and negotiating favorable insurance terms
Leveraged strong knowledge of various insurance products and regulations to ensure compliance with industry standards and provide accurate guidance to clients Collaborated with underwriters, claims adjusters, and other internal stakeholders to expedite claims processing, resolve customer issues, and enhance overall customer satisfaction level Honda development and manufacturing of America July 2017 - March 2023 Production associate
Responsible for operating and monitoring production equipment to ensure quality and efficiency Assisted in assembling and packaging products according to company standards and guidelines Conducted regular quality checks and inspections to identify any defects or issues in the production process Contributed to team efforts to meet production goals and deadlines in a fast-paced manufacturing environment Recommended process improvements to enhance productivity and reduce waste in the production process Adecco April 2012 - July 2017
Production associate
Operated and maintained production equipment to meet daily production goals Inspected final products for quality control and made necessary adjustments to production processes Assisted with inventory management and organized materials for efficient production workflow Collaborated with team members to troubleshoot issues and improve overall production efficiency Communicate with diverse clients, build rapport and long-term relationships, and achieve client/customer satisfaction
Conducted comprehensive analyses of employee benefit options and provided personalized recommendations to meet specific needs and preferences
Successfully guided employees through enrollment processes and maintained accurate benefit records to ensure compliance with regulatory requirements
Facilitated educational workshops and seminars to enhance understanding of available benefits and empower individuals to make informed decisions
Collaborated with internal teams and external vendors to negotiate competitive rates and tailor benefit offerings to support employee satisfaction and retention
Responded promptly to inquiries and resolved benefit-related issues with a focus on exceptional customer service and a commitment to exceeding expectations
Followed all safety protocols to ensure a safe working environment for all team members and visitors Education
August 2005 - May 2009
Garaway High School at Sugarcreek, Ohio
Key Skills
AHIP CERTIFIED
Nationally licensed
Life and health licensed
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