Help Desk Project Coordinator

DANNY MCINNIS

Telephone: +1-213-***-****

Email: *************@**********.***

Objective Project coordination (5 years)

Business analysis (5 years)

System administration (5 years)

Technical writing (3 years)

Help desk support (2 years)

Experience 2022-2023, Software Consultant – Medical Device 2021-2022, IT Coordinator – Life Sciences

2019-2021, Project Coordinator – Manufacturing

2016-2019, Analyst/Administrator – Multiple Roles

Project

Coordination

Backlog / work breakdown, sprint / phase planning, estimating Proficient scheduling in Microsoft Project, JIRA, Smartsheet Conducting meeting cadence, task assignments, project health Business

Analysis

Requirements gathering, user stories, specifications detailing, testing Diagramming business, system and manufacturing process flows Data analysis, SQL, procedures, reports, forms, visualization, dashboards User Training creating training media and conducting training sessions System

Administration

Microsoft 365, Entra/Active Directory, user accounts, access requests Technical troubleshooting Windows and Mac OS, devices, applications HW builds, SW installation, configuration, VPN, TCP/IP, DNC, DHCP Technical

Writing

Office 365 Suite (Word, Excel, PowerPoint, Visio), Adobe Creative Suite Documents, presentations, user manuals, test cases, operating procedures Help Desk

Support

Great personal skills and team player with a customer support focus Fluent English, clear and concise speaking, excellent online communicator Experience logging incidents in ticketing systems and managing queue Education Bachelor of Science Degree (BS)

Microsoft Certified Systems Engineer (MCSE)

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