CRAIG M. HAYS

Denver, CO 720-***-**** ad4hn3@r.postjobfree.com linkedin.com/in/craigmhays/

Sr. Program Manager

SUMMARY

Seasoned IT consulting professional with 15+ years of excellent experience delivering IT programs/projects, achieving cost savings, and increasing revenue through the utilization of data-driven solutions. A Program Management and Digital Transformation management Consulting leader, specializing in detailed analysis of client data management processes, providing holistic recommendations for adopting industry best practices, and leading data applications like (Informatica: IDQ, IICS, AXON,EDC, and SaaS MDM), (Oracle: EDQ, MDM, SIEBEL, and FUSION) as well as Reltio Cloud MDM. Leverages extensive expertise in IT business relationship management, data strategy, and governance, program management, Change Management, and technology leadership to drive innovation, optimize technology solutions, and foster collaborative relationships, delivering real value and enhancing organizational growth.

COMPETENCIES

• Technology Strategy • Data Governance

• Strategic Planning • Program/Project Management

• Communication • Vendor Selection & Management

• Digital Transformation • Executive Collaboration

• Master Data Management (MDM) • Financial Control & Budget estimation

• Establish A Data Governance Framework • Form Data Governance Council

• Business Partnership • Creation of Key Performance Metrics

• Change Management • Resource Management

• Data Quality • Data Process Analysis

• Waterfall & Agile Methodologies • Risk & Issue Management

• Stakeholder Management • Mentorship & Team building

• Software Implementation • RFP & Charter Creation

EXPERIENCE

SR. IT DELIVERY & STRATEGY CONSULTANT

CONTRACT WORK May 2014 – May 2023

•Provided contract services to a variety of companies including Fortune 500 companies (e.g., COGNIZANT, CUMMINS, HEWLETT-PACKARD, SPECTRUM ENTERPRISE, ARCBEST, TAKEDA PHARMACEUTICALS COMPANY, ORIX FINANCIAL SERVICES COMPANY, FIRST TECH CREDIT UNION, REPUBLIC SERVICES)

•Accelerated IT Programs, driving technical solutions, whilst collaborating effectively with Executive leadership.

• Spearheaded the successful orchestration of a multifaceted initiative at ORIX FINANCIAL SERVICES COMPANY, overseeing MDM, Data Quality, Change Management, Data Integration with Snowflake and an Enterprise Data Glossary, Enterprise Data Catalog, as well as quality assurance testing, while effectively managing a diverse global team of forty consultants.

• Created, orchestrated, and executed a comprehensive Enterprise Data Strategy program at SPECTRUM ENTERPRISE, covering Data Governance (i.e.., Established a Data Governance Council & Data Governance Framework), Data Quality, MDM, and Data enrichment through Informatica DAAS and Kafka integration as well as collaborated efficiently with the Senior Leadership team as part of their overall Enterprise Digital Transformation Program.

• Successfully accelerated the global implementation of a cloud based DaaS platform (Reltio) for Customer Master Data Management at HEWLITT PACKARD, incorporating Amazon Web Services (AWS) for data integration across source and target systems, involving project analysis, estimation, resource planning, quality assurance testing and financial forecasting, and Change Management processes.

• Launched the successful initiation and execution of a Data Governance, Data Quality (DQ), and Customer Master Data Management (MDM) programs at CUMMINS INC., including financial control, resource management, and change management processes.

• Spearheaded the successful initiation and execution of a Customer Master Data Management (MDM) program (i.e., Reltio) at Takeda pharmaceuticals Company, including financial control, resource management, and change management processes, as well as collaborated effectively with the Corporate IT Executive and Team members as part of their overall Enterprise Digital Transformation Program.

• Successfully accelerated the Customer Master MDM (i.e., Reltio), Data Quality as well as Data Dictionary programs at FIRST TECH CREDIT UNION.

•Created and spearheaded the successful initiation and execution of Data Governance (i.e.., Established a Data Governance Council & Data Governance Framework), Data Quality (DQ), and Customer Master Data Management (MDM) programs at ARCBEST, including financial control, resource management, and change management processes.

•Spearheaded the creation and implementation of key performance indicators for data governance as well as data quality.

GLOBAL PROGRAM DIRECTOR

TRAVELPORT Apr 2011 – Apr 2014

Travelport is a worldwide travel retail platform. Their next-generation marketplace connects buyers and sellers that share their passion for delivering exceptional travel experiences. Moreover, their annual revenue is approximately $2.6 billion.

• Accelerated the strategic planning, road map creation, delivery, financial forecasting & control, resource planning, vendor selection, vendor management, resource procurement, and program/project planning for a global implementation of a Data Quality (i.e., Oracle EDQ) program, and Master Data Management (i.e., Oracle MDM) as well as Data Governance programs.

•Spearheaded the creation and implementation of key performance indicators for data governance as well as data quality.

• Launched simultaneous complex programs that required coordination of both cross-functional internal and external co-located and global virtual teams.

• Served as trusted advisor to Program Senior Executive Sponsor as well as CTO.

• Performed a comprehensive analysis of both functional and technical program processes as well as created a comprehensive list of process improvement recommendations that were adopted and implemented. The changes resulted in higher quality, improved efficiency, and reduced implementation as well as maintenance costs.

• Accelerated the management of a global virtual team of both IT and functional resources (total team was approximately thirty-five resources).

• Proactively mentored subordinate resources through periodic one on one feedback sessions.

• Conducted monthly C-Level Executive Steering Committee meetings to provide level appropriate oral and written program status.

• The streamlining of data maintenance processes and procedures as well as the successful implementation of the MDM and Data Quality Programs resulted in a 15% reduction in Customer data maintenance costs as well as enhanced customer retention by approximately 10%.

IT DELIVERY & STRATEGY CONSULTANT

CONTRACT WORK May 2009 – Mar 2011

•Provided contract services to a variety of companies including Fortune 500 companies (e.g., ADP, ADESA,)

•ADESA U.S. provides auction, reconditioning, and other wholesale automotive services for used vehicle dealers with an annual revenue of $1.5 billion.

•Accelerated IT Programs, driving technical solutions, while collaborating effectively with Executive leadership.

• Spearheaded the successful orchestration of a multifaceted initiative at ADESA overseeing MDM (i.e., Oracle MDM), Data Quality (i.e., Oracle EDQ), as well as quality assurance testing, and Change Management processes, while effectively managing a diverse global team of thirty-five consultants.

• Orchestrated and executed the DQ and MDM programs as well as Change Management processes on time and within budget.

• The successful implementations increased Customer Data Quality by 10% as well as decreased the annual Customer maintenance cost by approximately 10%.

•Accelerated the successful implementation and collaboration of multiple programs at ADP including Customer MDM (i.e., Oracle MDM), Enterprise Data Quality (i.e., Oracle EDQ) as well as Data integration (i.e., Oracle Fusion), whilst effectively managing a diverse global team of forty-five consultants.

• The successful implementations increased Customer Data Quality by 15% as well as decreased the annual Customer maintenance cost by approximately 15%.

• The successful implementation of Oracle Fusion improved data integration efficiency as well as decreased the data integration annual maintenance costs by 15%.

SOFTWARE IMPLEMENTATION PROJECT MANAGER

AMERICAN CANCER SOCIETY Mar 2006 – Apr 2009

A nonprofit organization with 8,258 employees and an annual revenue of $720.1 million.

Headed a global team of thirty functional and technical consultants to implement multiple enhancement projects for an existing CRM Siebel application.

• Spearheaded the successful Analysis, Design, and Development as well as Change Management processes of an initial implementation of a Customer Relationship Management (CRM (i.e., Siebel) Program.

• Accelerated the implementation that consistently surpassed Contribution goals for an impressive period of nine consecutive quarters, significantly enhancing overall team achievements and organizational success.

TECHNICAL DELIVERY MANAGER

EAGLE CREEK SOFTWARE SERVICES May 2004 – Apr 2005

Provides consulting and technical expertise with 350 employees and approximately $22M in revenue.

•Accelerated a team of on and offshore consultants comprised of functional and technical resources. The total team size was approximately thirty personnel.

• Spearheaded the initial implementation as well as Change Management processes of multiple Customer Relationship Management (CRM (i.e., SIEBEL) Programs for clients such as EXXON MOBIL as well as NORTHROP GRUMMAN.

• The successful implementations improved Sales by exceeding Sales quotas for approximately six straight quarters.

EDUCATION

Bachelor of Arts and Science, History - University of Illinois

Computer Skills: (Microsoft: Project, Excel, PowerPoint, Outlook, Visio); Reltio MDM, (Oracle: MDM, FUSION, EDQ, & SIEBEL), (Informatica: IDQ, AXON, EDC, IICS & SaaS MDM), Data Bricks, Kafka, MuleSoft, Snowflake, Jira, Rally, & Smartsheet

Awards:

• Voted as one of the top one hundred enlisted out of 45,000 United States enlisted military personnel assigned to the Republic of Korea.

• Awarded the United States Air Force Accommodation medal for outstanding service in support of United States military weapons testing that occurred at the largest Airforce Base in the free world.

• Recognized as the Professional Services Project manager of the quarter by the Reltio VP of Engineering in December 2016.

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